Laura Klukan
Springfield
Summary
Detail-oriented clerk with 20 years of experience in inventory management and customer service, recognized for enhancing operational workflows through effective communication and exceptional time management skills. Expertise in streamlining processes leads to significant improvements in efficiency and productivity. A strong commitment to fostering positive customer experiences consistently drives satisfaction and loyalty. Proven track record of contributing to team success and organizational goals through a proactive approach and attention to detail.
Overview
20
20
years of professional experience
Work History
Wine Steward
Kroger
Springfield, OH
03.2025 - Current
- Curated wine selections to enhance customer shopping experience and promote sales.
- Educated customers on wine pairings, brands, and tasting notes to support informed purchasing decisions.
- Managed inventory control processes to maintain optimal stock levels and reduce waste.
- Collaborated with suppliers to negotiate favorable terms and expand product offerings in the department.
- Implemented new promotional strategies, dramatically increasing business.
- Coordinated efforts with numerous vendors to ensure alignment with project objectives.
Clerk
Kroger
Springfield, OH
08.2006 - Current
- Maintained cleanliness and organization of store displays and shelves.
- Stocked inventory, ensuring proper placement of products on shelves.
- Monitored inventory levels and reported discrepancies to management promptly.
- Supported promotional activities through setup of displays and signage.
- Assisted customers with inquiries and complaints professionally.
- Utilized computer programs to create reports, labels, and forms efficiently.
- Performed office clerical functions using word processing and email software.
- Entered data accurately into computer systems, updating filing and database systems as needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Produce Manager
Kroger
Springfield, OH
10.2015 - 05.2020
- Streamlined daily operations and inventory control within produce department.
- Educated staff on appropriate handling and storage methods for fresh produce.
- Ensured sufficient merchandise supply by monitoring inventory levels consistently.
- Coordinated orders from suppliers as per established purchasing guidelines.
- Adopted strategies that minimized shrinkage linked to theft or spoilage.
- Addressed customer complaints professionally to uphold service standards.
- Initiated promotional activities aimed at increasing seasonal item sales.
- Created staff schedules based on analysis of customer traffic patterns.
Education
CADD -
Springfield Clark CTC
Springfield, OH05-2008
High School Diploma -
Southeastern High School
South Charleston, OH05-2008
Accounting - Accounting
Clark State Community College
Springfield, Ohio, OH05-2026
Skills
- Data entry and database management
- Inventory control
- Effective communication
- Time management
- File maintenance
- Basic accounting
- Multitasking skills
- Customer engagement strategies
Timeline
Wine Steward
Kroger
03.2025 - Current
Assistant Produce Manager
Kroger
10.2015 - 05.2020
Clerk
Kroger
08.2006 - Current
High School Diploma -
Southeastern High School
CADD -
Springfield Clark CTC
Accounting - Accounting
Clark State Community College
References
References available upon request.