Laura Kocher
Hot Springs Village,AR
Summary
Adept at delivering exceptional customer service, I excelled as a Bartender/Server, where I skillfully managed cash transactions and upheld stringent food safety standards. My proactive approach in resolving complaints and fostering team collaboration significantly enhanced guest satisfaction, showcasing my ability to thrive in fast-paced environments. Customer-oriented bartender offering 25 year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bartender/Server
Sunset Grille & Raw Bar
Hot Springs Village, AR
05.2024 - 02.2025
- Resolved customer complaints professionally.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Carefully inspected the identification of customers to verify age requirements for thepurchase of alcohol.
Bartender
Wild Greg's Saloon
Pensacola, FL
08.2021 - 06.2024
- Checked identification of guests to verify age requirements for alcohol purchase.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Maintained safety and sanitation standards with firm enforcement among bar staff.
- Managed the cash drawer at the end of each shift, ensuring the accuracy of funds received.
- Monitored customer drink levels and suggested additional purchases at appropriate times to boost sales.
- Balanced daily registers and generated sales reports for management.
Bartender
Sammy's Gentlemen's Club
Pensacola Beach, FL
11.2020 - 07.2021
- Made friendly conversation with customers to provide enjoyable bar experience.
- Attended regular training sessions to stay updated on new products or trends.
- Upsold customers from shelf to premium brands to help boost sales.
EMT-P
Twin Cities Hospital
Fort Walton Beach, FL
10.2015 - 05.2018
- Operated emergency vehicles cautiously to keep patients, the public, and first responders safe.
- Documented patient condition and treatment to facilitate plan of care.
- Operated ambulances safely under both normal and emergency conditions.
- Participated in drills designed to prepare responders for handling large-scale emergencies.
- Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.
- Performed CPR and used a cardiac defibrillator to revive patients in cardiac arrest or arrhythmia.
Bartender
The Swamp Club
Fort Walton Beach, FL
05.2011 - 06.2015
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Collected and organized daily till totals and tips.
- Greeted customers and provided excellent customer service.
- Trained new bartenders on drink preparation and upselling techniques.
Bartender
Black Pearl/ Fud Puckers
Fort Walton Beach, FL
10.2008 - 11.2011
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Performed opening and closing duties including restocking supplies.
- Mixed and served alcoholic and nonalcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines, and entrées.
- Developed good working relationships with fellow employees through effective communication.
Education
Associate of Science - Nursing
Northwest Florida State College
Niceville, FL05-2025
Associate of Science - EMS/Paramedic
Northwest Florida State College
Niceville, FL05-2015
Skills
- Customer service
- Cash handling
- Inventory management
- Food safety
- Time management
- Team collaboration
Certification
- EMT/Paramedic Emergency Medicine Training Certification
- ServSafe Alcohol and food safety Certification-National Restaurant Association
Timeline
Bartender/Server
Sunset Grille & Raw Bar
05.2024 - 02.2025
Bartender
Wild Greg's Saloon
08.2021 - 06.2024
Bartender
Sammy's Gentlemen's Club
11.2020 - 07.2021
EMT-P
Twin Cities Hospital
10.2015 - 05.2018
Bartender
The Swamp Club
05.2011 - 06.2015
Bartender
Black Pearl/ Fud Puckers
10.2008 - 11.2011
Associate of Science - Nursing
Northwest Florida State College
Associate of Science - EMS/Paramedic
Northwest Florida State College
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