Open To Work
Laura Lafontsee
Grand Rapids
Summary
Dedicated customer service professional with experience in finance and law. Skilled in analyzing customer requests, resolving issues, and enhancing operational processes to improve customer experience. Strong communicator with proven problem-solving abilities and a commitment to maintaining product knowledge and customer satisfaction. Seeking Remote position.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Worksolved
Grand Rapids
02.2026 - Current
- Executed daily responsibilities accurately and efficiently, ensuring high-quality customer interactions.
- Engaged customers in conversation using interpersonal skills to build rapport and address their needs.
- Collaborated with diverse coworkers to achieve shared goals and resolve product-related issues, enhancing team cohesion.
Cashier
J&H
Grand Rapids
01.2026 - Current
- Handled customer transactions efficiently and accurately.
- Guided customers in product inquiries and provided tailored recommendations, enhancing shopping satisfaction.
- Maintained cleanliness and organization of checkout area, fostering a welcoming environment for customers.
- Monitored and replenished beverage and food stations, ensuring diverse options were consistently available for customers.
Cashier
Merle Boes
Grand Rapids
11.2025 - 12.2025
- Processed customer transactions accurately and efficiently.
- Guided customers in product selection, improving satisfaction and enhancing shopping experience.
- Maintained organized and sanitized checkout area, promoting positive customer interactions.
Mailroom Clerk
Impact Business Group
Grand Rapids
11.2025 - 11.2025
- Sorted incoming mail for efficient distribution to transportation, enabling prompt route dispatch and minimizing delays.
- Processed outgoing mail with postage meter and shipping software to ensure timely delivery.
- Monitored supply levels and restocked items, maintaining operational efficiency and readiness.
- Executed short-term assignment in fast-paced environment, adapting quickly to changing demands.
Scripts processing
Adecco Staffing
Grand Rapids
06.2025 - 08.2025
- Facilitated insurance billing for equipment, enhancing revenue collection processes.
- Obtained medical documents for insurance billing from physicians' offices and customers, ensuring timely processing and compliance.
- Executed day-to-day duties with emphasis on accuracy and efficiency, supporting operational effectiveness.
- Collaborated with coworkers to achieve goals and resolve product and service issues, improving team cohesion and service delivery.
Dispatcher
Jerry's Towing & Recovery
Sparta
04.2025 - 06.2025
- Communicated with drivers to ensure on-time service delivery, directly contributing to increased customer satisfaction.
- Managed dispatch systems to track vehicle locations and statuses, optimizing routing for timely deliveries.
- Coordinated towing requests with drivers and clients, streamlining process for quicker response times.
Customer Service - Passports
Peckham, Inc.
Grand Rapids
04.2023 - 04.2025
- Guided legal forms and agencies, ensuring accurate immigration and citizenship information for clients.
- Executed daily operational tasks, maintaining compliance with federal guidelines and facilitating smooth workflows.
- Collaborated with diverse coworkers to meet team goals and enhance service delivery.
- Provided contact information of Embassies and Consulates worldwide.
Dispute Resolution Specialist
Fifth Third Bank
Grand Rapids
11.2022 - 03.2023
- Facilitated resolution processes for customer disputes, ensuring timely and satisfactory outcomes.
- Collaborated with teams to analyze dispute trends, identifying root causes to inform future prevention strategies.
- Logged details of potentially fraudulent transactions, aiding in investigation and mitigation of risks.
Patient Service Representative
Med Data
Grand Rapids
09.2013 - 06.2014
- Maintained accurate patient records in electronic health record systems to support effective patient care.
- Updated and submitted insurance and patient information to enhance claims processing.
- Facilitated billing and rebilling processes to ensure timely resolution for patients.
- Provided information about services and procedures to patients and families.
Senior Administrative Assistant
Adecco Staffing
Grand Rapids
10.2008 - 04.2011
- Facilitated interdepartmental communication to streamline workflows.
- Organized and maintained electronic files using document management systems for improved accessibility.
- Created business process outlines to guide decision-making on asset retention.
- Verified arrears and processed checks to county, State entities on properties.
- Worked with legal counsel on litigation and moving clients into legal recourse.
- Examined bank documents to prepare for upcoming legal proceedings.
Assistant Store Manager
Dollar General
Holland
08.2006 - 07.2007
- Supervised daily store operations, ensuring high standards of customer service to enhance customer satisfaction.
- Trained and mentored new staff to ensure effective team performance.
- Managed inventory levels and organized stock, improving sales floor presentation for better customer engagement.
- Executed daily bank reconciliations, ensuring accurate financial records and accountability.
- Opened and closed store daily to ensure proper operations.
Education
High School -
Caledonia High School
Caledonia, MI06.1985
Some College - Legal Studies
Davenport University
Grand Rapids, MISkills
- Customer service
- Transaction processing
- Complaint resolution
- Issue resolution
- Cash handling
- Data entry skills
- Staff mentoring and training
- Multitasking
- Task prioritization
- Inventory management
- Microsoft Outlook proficiency
- Team collaboration
- Active listening
- Professional telephone demeanor
- Attention to detail and professionalism
- Adaptability and empathy
- Conflict resolution
- Customer service
- Conflict resolution
Accomplishments
Deans List Fall, Winter of 1998 and Spring 1999. Excellerated classes- 2 year degree in 3 terms. short 1 class of completion. 3.89 GPA.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$36000/yr - $58000/yrTimeline
Customer Service Representative
Worksolved
02.2026 - Current
Cashier
J&H
01.2026 - Current
Cashier
Merle Boes
11.2025 - 12.2025
Mailroom Clerk
Impact Business Group
11.2025 - 11.2025
Scripts processing
Adecco Staffing
06.2025 - 08.2025
Dispatcher
Jerry's Towing & Recovery
04.2025 - 06.2025
Customer Service - Passports
Peckham, Inc.
04.2023 - 04.2025
Dispute Resolution Specialist
Fifth Third Bank
11.2022 - 03.2023
Patient Service Representative
Med Data
09.2013 - 06.2014
Senior Administrative Assistant
Adecco Staffing
10.2008 - 04.2011
Assistant Store Manager
Dollar General
08.2006 - 07.2007
High School -
Caledonia High School
Some College - Legal Studies
Davenport University