Laura Langston
Cartersville,GA
Summary
Passionate and detail-oriented customer service professional with over 10 years of experience. Skilled in conflict resolution and dedicated to building customer loyalty through strong interpersonal and communication skills. Proven abilities in time management, problem-solving, and leadership. Eager to expand knowledge and develop new skills.
Overview
2027
2027
years of professional experience
Work History
Scheduler
Northside Hospital Cherokee
Canton, GA
2024 - Current
- Oversaw daily scheduling of patient appointments to optimize resource allocation and improve staff efficiency.
- Managed calendar updates and resolved scheduling conflicts to maintain seamless clinical operations.
- Managed high-volume call operations, efficiently handling over 50 callers daily.
- Optimized appointment tracking and scheduling accuracy through implementation of Cerner electronic scheduling software.
- Assisted with insurance verification for scheduled appointments. Utilized various methods and websites for verification. Confirmed details of insurance authorization.
- Assisted patients upon arrival and during wait times in lobby. Maintained cleanliness and safety standards in environment. Provided friendly and supportive service to enhance patient experience.
- Assisted with checkout processing by scheduling follow-up appointments. Supported payment transactions using Payment Mate services. Coordinated referrals for clients.
Body Shop/Collision Admin
Cherokee County Toyota
Canton, GA
04.2022 - Current
- Answered phone calls and assisted customers
- Processed daily payments using Payment Mate and handled cash
- Managed EFT and check payment deposits for coding
- Scanned and faxed documents
- Communicated with insurance companies daily
- Scheduled daily customer appointments
- 770-704-9525
Sales Reception
Cherokee County Toyota
Canton, GA
06.2020 - 04.2022
- Managed high-volume phone calls and transferred them to the appropriate departments
- Took and delivered messages to corresponding departments
- Utilized Reynolds ERA and Dealer Daily software
- Entered daily car sales information into the system
- 770-704-9525
Animal Hospital of Towne Lake
Woodstock, GA
05.2018 - 03.2020
- Greeted clients and communicated with them via phone calls and emails
- Booked appointments and maintained a clean reception area
- Updated customer accounts with current information
- Took notes and messages to corresponding departments
- Resolved client concerns regarding products or services
- Accurately prepared and processed forms
Chevron
Woodstock, GA
11.2017 - 05.2018
- Counted cash in drawers at the start and end of shifts to balance cash
- Greeted and engaged with customers
- Handled cash and debit transactions daily
- Resolved customer complaints and processed refunds
- Increased sales of target items through upselling and effective communication
- Stayed updated on policy changes and promotions to provide current information to customers
- Restocked shelves with current merchandise
- Managed MoneyGram services and faxing
Education
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North Cobb High School
Skills
- Customer Service Excellence
- Time Management
- Fast Learner with Attention to Detail
- Strong Leadership
- Strong Dedication
- Bilingual (English and Spanish) Fluent
Timeline
Body Shop/Collision Admin
Cherokee County Toyota
04.2022 - Current
Sales Reception
Cherokee County Toyota
06.2020 - 04.2022
Animal Hospital of Towne Lake
05.2018 - 03.2020
Chevron
11.2017 - 05.2018
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North Cobb High School
Scheduler
Northside Hospital Cherokee
2024 - Current