LAURA LATORRE
Whitestone,NY
Summary
Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Barista
Cano Coffee
Astoria, NY
02.2024 - Current
- Weighed, ground and packed coffee beans for customer purchase.
- Created signs and displays to advertise store products or events.
- Ordered and received supplies to restock beverage items.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared and served hot or cold beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Barista
Maison de Gateux
Sunnyside, NY
08.2023 - 01.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ground beans for espresso shots according to individual customer specifications.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Barback
Mollusca
Manhattan, NY
06.2023 - 07.2023
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Restocked ice and prepared garnishes for drinks.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Set up glassware for customers in anticipation of drink orders.
- Organized bottles and cans on shelves according to brand or type.
- Stayed up-to-date with current drink recipes to provide accurate information about cocktails to guests.
- Performed opening duties such as setting up supplies needed for service.
- Replenished bar glasses, garnishes and condiments.
- Sliced and pitted fruit used to garnish drinks.
Server, Bartender
MCONDO Los Tacos
Williamsburg , NY
02.2023 - 04.2023
- Provided excellent customer service to ensure satisfaction.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Cleansed glasses with sanitizing solution after each use.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Took orders from customers accurately and in a timely manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
Server, Barista
Palenque Colombian Food
Williamsburg Brooklyn , NY
07.2022 - 02.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Education
Bachelor of Arts - Dramatic Arts
El Bosque University
Bogotá Skills
- Espresso machine operation
- Coffee expertise
- Opening and closing duties
- POS Systems
- Beverage Preparation
- Exceptional customer service
- Friendly and outgoing
- Team Player
Languages
English
Limited
Spanish
Native/ Bilingual
Timeline
Barista
Cano Coffee
02.2024 - Current
Barista
Maison de Gateux
08.2023 - 01.2024
Barback
Mollusca
06.2023 - 07.2023
Server, Bartender
MCONDO Los Tacos
02.2023 - 04.2023
Server, Barista
Palenque Colombian Food
07.2022 - 02.2023
Bachelor of Arts - Dramatic Arts
El Bosque University