Laura Laycock

• Managed filling system for client records related to DUI classes, ensuring accuracy and accessibility.

• Answered phone inquiries , providing clients with detailed information about their class schedules and requirements .

• Engaged with customers to prevent service interruptions, successfully retaining accounts.

• Negotiated discounts and promotional offers to reduce customer monthly expenses.

• Collected data through structured surveys, ensuring comprehensive coverage and research objectives.

• Entered and verified information accuracy in databases, maintaining data integrity across multiple surveys.

• Provided personalized support to individuals with disabilities, fostering independence and confidence.

• Assisted in meal preparation and organizational tasks, enhancing daily living skills.

• Facilitated community engagement activities to promote social inclusion and personal growth.

• Operated in a busy office environment, contributing to daily administrative tasks.

• Processed loan payoffs, efficiently providing timely title releases for closed auto loans.

• Initiated the applications for new loans, maintaining compliance with regulatory standards.

• Served as a special Education teacher and as a Second Grade teacher, fostering a supportive learning environment.

• Planned and delivered engaging lessons, assessed student progress, and fulfilled additional responsibilities as required.

• Participated in the Prince Georges County Teaching Fellows program alongside various professional development oppurtknities.

• Supported classroom activities, assisting in lesson planning and active learning strategies as an Assistant Teacher.

• Conducted classroom instruction, engaging students through lesson planning and active learning strategies as a Second Grade teacher.

• Fielded incoming calls from customers, efficiently booking airline reservations and addressing service inquiries.

• Trained new employees in emergency response protocols, enhancing team preparedness.

• Achieved recognition through multiple awards for outstanding customer service and sales performance.