Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Laura Lipscomb

Springfield,Illinois

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations experience and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and customer interaction.

Overview

19
19
years of professional experience

Work History

General Manager

Grab-A-Java, Inc.
09.2007 - Current
  • Oversee 3 locations and commissary of successful local company.
  • Manage team of 30+ employees, fostering positive work environment and high employee satisfaction.
  • Track trends and suggest enhancements to products and marketing in order to keep menu fresh and current.
  • Provide thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Established ongoing partnerships with local nonprofits that increased visibility for us and them.
  • Schedule employees for shifts, taking into account customer traffic, employee strengths, and labor goals.
  • Respond to customer and staff concerns in timely and professional manner.
  • Oversee planning, launch and growth of successful social media campaigns.

Assistant Manager of Operations

Family Video Movie Club
08.2005 - 09.2007
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Monitor stock levels and place timely orders.
  • Boost customer satisfaction by addressing inquiries promptly.
  • Trained new employees on proper protocols and customer service standards.
  • Created and presented weekly sales reports to district manager.

Education

No Degree -

Lincoln Land Community College
Springfield, IL

High School Diploma -

Springfield High School
Springfield
2004

Skills

  • Customer Relations
  • Advertising and marketing
  • Consistently meet goals
  • Staff Training/Development

Additional Information

  • Volunteer with many nonprofit organizations; including the Northside Community Children's Library, Club Compass, Enos Park Summer Youth Program and First Church of the Brethren.

Timeline

General Manager

Grab-A-Java, Inc.
09.2007 - Current

Assistant Manager of Operations

Family Video Movie Club
08.2005 - 09.2007

No Degree -

Lincoln Land Community College

High School Diploma -

Springfield High School

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Laura Lipscomb