Laura Lopez
Nampa,ID
Summary
Dynamic and results-driven professional with a proven track record at Victra Verizon Wireless, excelling in customer service and relationship building. Demonstrated problem-solving acumen and cash handling accuracy, consistently achieving sales targets while enhancing customer satisfaction through tailored recommendations and effective communication. Adaptable team player committed to excellence in every interaction.
Overview
5
5
years of professional experience
Work History
Store Associate
AT&T
08.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Call Center Representative
Right Now Heating and Air
05.2024 - 07.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Authorize Retailer
Victra Verizon Wireless
Nampa, ID
11.2021 - 05.2024
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Oversaw visual merchandising efforts to create an appealing aesthetic that attracted potential customers.
- Contributed to the store''s success with consistent achievement of sales goals and performance metrics.
- Oversaw and managed implementation activities to adhere to retailer program policies.
- Performed regular audits of cash registers, ensuring accuracy and accountability among staff members.
- Recommended prospect and site selection to expand retailer operations.
- Achieved sales targets through effective upselling and cross-selling techniques.
Phone Sells
OSL Retail Services
Nampa, ID
06.2020 - 12.2020
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma - Communications
Union High School
Nampa, ID05.2018
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Problem-solving acumen
- Organization
- Team collaboration
- Active listening techniques
- Store cleanliness maintenance
- Cash register operation
- Flexible schedule adaptability
- Basic math skills application
- Relationship building
- Returns and exchanges handling
- Patience and empathy demonstration
- Computer literacy fundamentals
- Team leadership
- Team collaboration aptitude
- Safety oversight
Languages
Spanish
Native or Bilingual
Timeline
Store Associate
AT&T
08.2024 - Current
Call Center Representative
Right Now Heating and Air
05.2024 - 07.2024
Authorize Retailer
Victra Verizon Wireless
11.2021 - 05.2024
Phone Sells
OSL Retail Services
06.2020 - 12.2020
High School Diploma - Communications
Union High School