Laura Lopez
Clovis,CA
Summary
Passionate and goal-driven candidate with a proven ability to deliver excellent customer experiences, combining strong technical skills with physical aptitude to adapt to a wide range of roles. Recently expanded expertise into financial sales, focusing on client education, leadership development, and financial literacy.
Overview
5
5
years of professional experience
Work History
Switchboard Dispatcher
Community Medical Center Clovis
12.2024 - Current
- Multitasking while knowing what issues and/or calls take priority over others
- Dispatch security calls over a radio to communicate issues in a timely manner utilizing different security systems (CCURE and RIMS)
- Utilize Epic to confirm if patients are in house and connect callers to the appropriate department as well as utilize information including holds, etc
- Utilize the overhead to inform staff of codes or rapid response teams requested in a timely manner
Sales Agent
PHP Agency Inc.
12.2024 - Current
- Educate clients on financial literacy concepts, including budgeting, retirement planning, and wealth protection strategies.
- Provide tailored insurance solutions based on individual financial goals and family needs.
- Build and maintain long-term client relationships through consistent follow-up, trust, and education.
- Mentor and train new associates in sales techniques, leadership development, and business growth strategies.
- Promote entrepreneurship by guiding team members through business-building and goal-setting initiatives.
Access Control Operator / Security
Securitas Security Services
08.2020 - 12.2024
- Managed and monitored access control systems (CCURE) for employee ID badges, door groups, and clearance codes to ensure secure facility operations.
- Utilized multiple communication platforms (SkyVine, calls, emails, tickets) to resolve issues efficiently and maintain accurate security records.
- Enforced company safety and security policies to protect personnel, assets, and confidential information.
- Responded swiftly to security incidents, effectively de-escalating situations and ensuring compliance with safety protocols.
- Identified and reported suspicious activity to prevent potential risks and maintain a safe environment.
- Recognized as Security Officer of the Year (2022) for exceptional performance, professionalism, and reliability.
Education
Business
Evergreen Valley College
San Jose, CASkills
- Client engagement & Bilingual Communication (English & Spanish)
- Technical Proficiency
- Problem-Solving & Adaptability
- Security Risk Awareness & Assessment
Timeline
Switchboard Dispatcher
Community Medical Center Clovis
12.2024 - Current
Sales Agent
PHP Agency Inc.
12.2024 - Current
Access Control Operator / Security
Securitas Security Services
08.2020 - 12.2024
Business
Evergreen Valley College