Laura Lopez

• Completed day-to-day duties accurately and efficiently. These duties included being in the back of house, baking products sold in the cafe, and working in the front of house, which includes many different responsibilities. In front of house, I greeted customers with a smile and made them feel welcome, took orders, worked with money, completed orders, and made coffees. All of these responsibilities had their own set of multitasking.

I worked my way up through all positions at Corner Bakery. This included server, cashier, expo, the three stations in the kitchen, and baker/dishwasher. After training and working these positions, I was promoted to management. As manager, I was able to receive instructions, suggestions, and orders and fill them in a multitasking and prompt way. I worked with a diverse group of people. I was able to interact with them on a daily basis. I gave instructions, suggestions, and orders in a courteous and respectful manner, while promoting teamwork. I engaged a lot with customer service. I talked with them, made sure they were satisfied and having a pleasant experience. I received complements, as well as complaints. I was able to find out what the problem was and provide a solution. I supervised daily operations to ensure efficient service and food quality by talking with the staff about job performance and encouraging satisfactory operational skills. I was involved in some of the managing of inventory levels and coordinated supply orders to meet demand. I completed thorough opening, closing, and shift change functions to maintain operational standards each day. I was able to cover any position necessary to make sure the team was complete.