Proactive Student with superior skills in communication, public speaking and character development. Eager to bring value to any establishment through hard work and commitment to quality.
Hi, I’m
Laura Lumbre
Server - Bartender
Hialeah,FL
Summary
Overview
20
years of professional experience
10
years of post-secondary education
Work History
Tap42 Doral , FL
Bartender
08.2021 - Current
Job overview
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Kept bar presentable and well-stocked to meet customer needs.
The Stubborn Mule/ Menagerie Eatery And BarOrlando, FL
Restaurant Hostess
10.2018 - 07.2020
Job overview
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
- Took reservations by phone and walk‐in, keeping scheduling demands and kitchen output in time to avoid overbooking
- Documented reservations, alerted servers and managers of large groups and prepared seating
- Helped server by taking drink orders and pre‐bussing.
Earls Kitchen + BarOrlando, FL
Server
01.2003 - 07.2020
Job overview
- Reminder calls
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity
- Monitored social media and online sources for industry trends
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance., Upsold high‐profit items such as appetizers and mixed drinks to enhance sales numbers
- Kept register accurate through correct billing, payment processing and cash management practices
- Checked identification to enforce age regulations for alcoholic beverages
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Universal OrlandoOrlando, FL
Cashier Server
10.2017 - 10.2018
Job overview
- Completed special orders for customers, provided gift wrapping and prepared packages for shipments to maintain customer satisfaction
- Helped customers locate appropriate store locations of Universal Orlando products, answered questions about products and provided solutions for various transportation issues
- Assisted call‐in customers with questions and call ahead orders
- Used POS system to enter orders, process payments, and issue receipts.
Xochimex Cantina GrillMiami, FL
Cook/Cashier
05.2016 - 06.2017
Job overview
- Collected payments and observed customers for suspicious behavior.
NSpire Health IncMiami, FL
Student Volunteer
08.2016 - 04.2017
Job overview
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Delivered expert clerical support to diverse internal staff and management by efficiently handling wide range of routine and special requirements
- Upheld strict security procedures to maintain data confidentiality.
Mount Sinai Medical CenterMiami, FL
Student Intern
08.2016 - 03.2017
Job overview
- Reported back to instructor and management to receive day‐to‐day tasks and responsibilities
- Supported student learning objectives through personalized and small group assistance to support classroom instruction
- Followed all policies, regulations, dress codes and schedules
- Maximized productivity by analyzing protocols and identifying areas for improvement.
Education
Florida International UniversityMiami, FL
Bachelors from Elementary Education
08.2021 - Current
University Overview
Dean's List Fall 2017
Miami Lakes Educational Center And Technical College
High School Diploma
08.2013 - 06.2017
University Overview
Elected to Key Club Representative for Key Club in
Valencia CollegeOrlando, FL
Associates Degree
08.2017 - 08.2021
University Overview
Skills
High‐volume diningGuest seating arrangementsFood runningIntegrityDocumentation and reportingActive listening skillsTelephone etiquetteProficient in Word, Excel andPowerPoint
Liquor, beer and wine knowledge
Liquor, beer and wine knowledge
Menu memorization
Clear and effective communication
New hire training
Fluency in Spanish
Timeline
Bartender
Tap42
08.2021 - Current
Florida International University
Bachelors from Elementary Education
08.2021 - Current
Restaurant Hostess
The Stubborn Mule/ Menagerie Eatery And Bar
10.2018 - 07.2020
Cashier Server
Universal Orlando
10.2017 - 10.2018
Valencia College
Associates Degree
08.2017 - 08.2021
Student Volunteer
NSpire Health Inc
08.2016 - 04.2017
Student Intern
Mount Sinai Medical Center
08.2016 - 03.2017
Cook/Cashier
Xochimex Cantina Grill
05.2016 - 06.2017
Miami Lakes Educational Center And Technical College
High School Diploma
08.2013 - 06.2017
Server
Earls Kitchen + Bar
01.2003 - 07.2020