Laura Ochoa-Lupercio
Houston,TX
Summary
Results-driven Senior Accounts Manager skilled in deep understanding of data analysis, strategic account management, and client relationship building to ensure high productivity and efficient task completion. Possess specialized skills in negotiation, forecasting, and risk management. Excel at communication, leadership, and problem-solving to navigate complex situations and drive client success.
Overview
4
4
years of professional experience
Work History
Senior Account Manager
Texas Medical Center Laundry
Houston, Texas
10.2023 - Current
- Manage a team of two account managers, overseeing their performance.
- Conduct quarterly business reviews to assess performance and strategize improvements.
- Participate in monthly board meetings to discuss and review performance.
- Execute monthly dashboard reviews to maintain precision, and provide valuable insights.
- Foster positive relationships with nurses, managers, senior leaders, VPs, and directors.
- Guide customers in effective linen management and inventory control to optimize service quality.
- Handle all matters related to linen usage reports.
- Offer feedback to both customers and TMCL about site visit observations.
- Serve as the point of contact for the Surgical Linen Program, addressing ordering, quality, delivery, and shortages.
- Communicate TMCL schedule changes, emergency notices, and maintain an updated point of contact list.
Lead
Abbott
Gurnee, IL
11.2021 - 01.2023
- Trained over 40 operators daily to meet hourly goals for the production of COVID test kits.
- Participated in daily group meetings with other team leads and supervisors to enhance strategies and achieve hourly growth targets.
- Promoted to Bulk Lead, I trained and developed the bulk team to manage increasing production demands.
- Assembled COVID test kits into pallets, weighed each box, and created storage labels.
- During hub conversions, I coordinated with the warehouse to stage the next lot, and oversaw the replenishment of materials.
- Managed product flow and ensured lots did not get mixed by barricading areas.
- Maintained cleanliness and safety standards in the airlock, ensuring the use of PPE.
- Conducted hourly QA/QC checks to maintain product quality and compliance.
Store Manager
TitleMax Title Loans
The Woodlands, TX
10.2020 - 06.2021
- Assisted customers with personal and title loans; ensured all necessary documents were appropriately filed for DMV and IAA processing.
- Conducted store runs for mailing letters, depositing payments, submitting titles to the DMV, and processing vehicle titles with IAA Auction.
- Made over 100 calls daily using Salesforce for leads, collections, and re-engagement calls.
- Scanned and organized receipts and loan documents virtually.
- Managed KPIs to track loan progress and daily payments.
Education
High School Diploma -
Grayslake North
01-2014
Skills
- Account growth
- Staff management
- Department management
- Customer relationship management
- Opportunity identification
- Strategic planning
Languages
Spanish
Native/ Bilingual
Timeline
Senior Account Manager
Texas Medical Center Laundry
10.2023 - Current
Lead
Abbott
11.2021 - 01.2023
Store Manager
TitleMax Title Loans
10.2020 - 06.2021
High School Diploma -
Grayslake North
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