Laura Martinez
Adelanto,CA
Summary
Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations and sales abilities.
Overview
7
7
years of professional experience
Work History
Retail Customer Service Associate
FedEx
04.2022 - Current
- Assembled completed orders and processed accurate payments to minimize accounting errors.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Created and maintained detailed database to develop promotional sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted customers with product selection, increasing sales and promoting brand loyalty.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Team Member
WSS
09.2020 - 04.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained strong knowledge of company policies regarding transaction limits, check-cashing guidelines, and other relevant regulations.
- Greeted and served customers professionally, operated cash registers and sanitized checkout area after each customer.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
Restaurant Hostess
IHOP
05.2017 - 10.2019
- Responded promptly to requests for assistance, spills and customer inquiries.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Academia Avance Charter
Los Angeles, CA06.2020
Skills
- Computer Skills
- Teamwork and Collaboration
- Sales and Upselling
- Active Listening
- Store maintenance
- Creative Thinking
- Cash handling and management
- Reliable and Responsible
- Calm and Professional Under Pressure
- Multitasking
- Friendly, Positive Attitude
- Problem-Solving
- Flexible and Adaptable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Customer Service Associate
FedEx
04.2022 - Current
Team Member
WSS
09.2020 - 04.2022
Restaurant Hostess
IHOP
05.2017 - 10.2019
High School Diploma -
Academia Avance Charter