LAURA MASON

• Coordinated marketing initiatives and organized special events.
• Assisted clients and guests with customer service inquiries.
• Managed and updated client requests related to bookings and special needs.
• Provided supportive guidance and care to all stakeholders.
• Handled all administrative tasks within the office.
• Facilitated communication between various sites to ensure current information.

• Arranging and finding new for clients for the business
• Maintaining good relationships with previous clients, acting as a single point of contact and assisting with any queries or concerns raised
• Dealing with all incoming media traffic on electronic systems and issues arising within that media file
• Filing and general administration duties
• Dealing with all courier collections and arranging the delivery of video tapes to stations
• Dealing with all queries verbally, in writing or face to face and providing solution to issues that were identified
• Created a network of new leads through attendance at industry events and building rapport with clients
• Used consultative sales approaches to understand and meet customer needs
• Contacted customers and prospects to generate new business for media projects to achieve company

• Completed data entry activity including; customer details, contact information and payment data, carefully observing confidentiality and maintaining high levels of integrity
• Provided remedies to customer concerns that were raised to prevent escalation
• Performed administrative and clerical duties such as word processing, data entry, faxing and copying
• Reviewed figures, postings and documents for accuracy and completeness
• Organised data into multiple spreadsheets to streamline the information
• Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments
• Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting systems
• Maintained organised files by ensuring that the accounts payable records are constantly up-to-date
• Used database to research, gather, analyse and present data
• Accountabilities/Responsibilities

• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
• Worked within established operating procedures and company policies
• Provided solutions to customer queries and concerns preventing escalation and ensuring good customer satisfaction
• Undertook data entry activities, contact information and payment data ensuring high levels of confidentiality and data protection
• Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system
• Reviewed figures, postings and documents for correct entry, completeness and accuracy
• Organised data into multiple spreadsheets to streamline data
• Maintained accurate and organised files by keeping accounts payable records up-to-date
• Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements
• Accountabilities/Responsibilities

• Dealing with new enquiries across complete product range
• Improved profit and client database by at least 50%
• Managed large database of high profile clients
• Working to strict deadlines and achieving sales targets
• Dealing with all correspondence from policy holders
• Implementing Sales and Marketing Strategies
• Distribution of mail and managing outgoing post
• Issuing of new insurance contracts to clients
• General administration and ad-hoc query resolution
• Extensive use of in-house database and systems including access
• Daily use of Microsoft products including Word and Excel
• Trained within FSA Regulations
• Dealt with accounts and invoices for St Albans and London branches while administrator was on maternity leave
• Organization of events in order to promote the business
• Created brand new packages for charities and fund raisers and implemented changes to on line procedures to help clients Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue
• Accountabilities/Responsibilities

• Demonstrated self-motivation and accountability in all tasks performed.
• Adapted to fast-paced environments with efficiency.
• Collaborated effectively with team members while also excelling in independent roles.
• Acquired new skills rapidly and adjusted to varying work situations.
• Fulfilled temporary positions across diverse sectors including
• Receptionist at Rogers Stadium for a television sports channel.
• Admin support roles in various media organizations in Toronto.
• Provided assistance to an energy director in Toronto.
• Served as a housekeeper in Switzerland.
• Engaged in temporary roles throughout the city of London, UK.

Had two children within this time period and dedicated my life to raising the children until I was able to go back to work,

Took care of the family home

Did all the Admin with regards to our life: