Summary

Overview

Work History

Education

Skills

Timeline

Laura Mattevossian

Sunland,CA

Summary

Dependable and experienced professional with a strong background in dispatch coordination, logistics, and customer service. Proven ability to keep daily operations organized, respond effectively to time-sensitive challenges, and maintain strong relationships with clients and team members. Known for reliability, attention to detail, and staying calm and efficient in fast-paced environments. Fluent in Spanish, both spoken and written.

Overview

years of professional experience

Work History

Dispatcher

Relo Auto Transport

Long Beach, California

06.2024 - 02.2025

Assigned loads to drivers, optimizing route efficiency and ensuring timely deliveries.
Coordinated transport schedules for multiple vehicles and drivers daily.
Monitored vehicle locations using GPS tracking systems and updated dispatch logs.
Communicated with clients to confirm pick-up and delivery details effectively.
Collaborated with team members to streamline dispatch processes, enhancing communication and reducing response times.
Resolved customer complaints regarding service issues or delays, improving client satisfaction and retention.
Scheduled loads according to priority and available equipment.
Updated records of driver locations, delays, and cancellations.
Provided accurate directions to drivers based on routes and estimated arrival times. based on calculated estimated arrival times.

Mail carrier

United States Postal Service, USPS

Westminster, California

02.2023 - 09.2024

Delivered mail and packages to residential and business addresses daily.
Sorted and organized mail by delivery routes to ensure timely distribution.
Managed customer inquiries about mail services and delivery status, enhancing customer satisfaction.
Executed package scans for accurate tracking, improving delivery transparency.
Operated postal vehicles in compliance with safety regulations and procedures.
Ensured compliance with federal laws related to privacy protection.
Collected signatures from recipients of registered mail items.

Retail Merchandiser Team Lead

SAS Retail Merchandise

Long Beach, California

09.2021 - 02.2023

Analyzed sales data to optimize inventory placement and product assortment.
Coordinated with store management to uphold merchandising standards and enhance store presentation.
Reorganized sales floor to promote sales, displaying high demand products in prime locations.
Developed product displays to enhance customer engagement and brand visibility.
Executed promotional setups according to seasonal marketing strategies.
Trained new team members on company policies and merchandising best practices.
Collaborated with suppliers to maintain stock levels and product availability.
Designed eye-catching displays with promotional materials to attract customer attention and drive sales.
Relayed customer feedback to refine product selection and optimize store layout.
Conducted regular audits of merchandise presentation for quality assurance.
Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules, and style rotation plan.

Retail Merchandiser

TNG Retail Services

Palmdale, California

08.2020 - 02.2021

Set up promotional displays to attract customer attention and drive sales.
Organized product displays to align with corporate guidelines and enhance visual appeal.
Updated store planograms in collaboration with management.
Collaborated with store staff to ensure accurate inventory levels and product placement.
Maintained accurate inventory records of all stock items.
Trained new employees on merchandising techniques and company policies for optimal performance.
Arranged promotional signs and banners to boost customer engagement and visibility. such as signs and banners.