Laura McCord
Honey Grove
Summary
Dynamic and detail-oriented professional with experience at Walgreens Pharmacy, excelling in prescription fulfillment and customer service. Proven problem-solving abilities and critical thinking skills, complemented by a phlebotomy certification. Committed to enhancing operational efficiency and ensuring compliance, while delivering exceptional service and maintaining accurate patient records.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician in Training
Walgreens Pharmacy
Bonham
01.2024 - 08.2025
- Completed Walgreens pharmacy internship program while working full-time as a technician in training.
- Assisted pharmacists in prescription fulfillment and medication dispensing efficiently.
- Managed inventory to maintain optimal stock levels and minimize discrepancies.
- Delivered high-quality customer service by addressing inquiries and resolving issues promptly.
- Processed insurance claims accurately to ensure smooth transactions for patients.
- Maintained patient records with precision, safeguarding sensitive information.
- Awaiting certification of completion to schedule the state exam.
Driver for Lyft and Uber
Self employed
01.2017 - 03.2022
- Facilitated timely transportation of passengers to desired destinations utilizing ride share app and GPS system.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Adhered to company policies and procedures related to safety and security standards.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Documented daily mileage, gas, and other data.
Customer Service/Billing Department
Conifer Health Solution
01.2018 - 01.2019
- Delivered exceptional customer service through in-person and phone interactions, ensuring customer needs were met promptly.
- Supported multiple contracted hospitals with billing needs and facilitated timely patient payment processing.
- Developed innovative strategies to enhance team effectiveness and improve overall performance.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Onboarding/Accessioning for Lab Department
Integrity Hospital Lab/Pacific Labs
Denton
01.2013 - 01.2017
- Maintained daily sample reports and compiled production summaries to ensure accurate tracking of lab operations.
- Entered data for all samples, ensuring accuracy and timely processing.
- Coordinated scanning and uploading of physician contracts in onboarding department to streamline access and compliance.
- Ensured compliance of all contracts with hospital regulations and updated records.
- Achieved phlebotomy certification to strengthen clinical skills and improve patient interactions. to enhance skills while employed at Pacific Labs.
- Moved from accessioning department to gain broader experience in lab operations. to broaden expertise in laboratory operations.
Education
Phlebotomy - Phlebotomy Certification
North Texas Phlebotomy
Denton, TX01-2017
High School Diploma -
Lake Dallas High School
Lake Dallas, TX05-1995
Skills
- Prescription fulfillment
- Medication dispensing
- Medication management
- Inventory management
- Attention to detail
- Problem solving
- Critical thinking
- Verbal and written communication
Timeline
Pharmacy Technician in Training
Walgreens Pharmacy
01.2024 - 08.2025
Customer Service/Billing Department
Conifer Health Solution
01.2018 - 01.2019
Driver for Lyft and Uber
Self employed
01.2017 - 03.2022
Onboarding/Accessioning for Lab Department
Integrity Hospital Lab/Pacific Labs
01.2013 - 01.2017
Phlebotomy - Phlebotomy Certification
North Texas Phlebotomy
High School Diploma -
Lake Dallas High School