Laura McGill
Broadway,USA
Summary
Administrative and Travel Management Specialist with over 15 years of progressively responsible federal experience in executive support, domestic and foreign travel administration, E2 Solutions system administration, Government Travel Charge Card (GTCC) program management, records management, FOIA and Privacy Act processing, and interagency coordination. Extensive knowledge of Federal Travel Regulations (FTR), Department of State policies and procedures, GSA SmartPay requirements, automated travel management systems, and federal administrative processes. Proven ability to manage complex travel programs, ensure regulatory compliance, analyze program data, develop process improvements, and provide high-level support to senior government officials and executive leadership.
Overview
14
14
years of professional experience
Work History
Administrative Support Specialist
United States Department of State
08.2023 - Current
- Serves as a subject matter expert on federal and Department of State laws, regulations, policies, and business processes related to domestic and foreign travel programs.
- Administers the E2 Solutions travel management system by establishing and maintaining traveler profiles, assigning user permissions, troubleshooting system issues, and ensuring compliance with Department and Federal Travel Regulation (FTR) requirements.
- Prepares, reviews, and processes travel authorizations, amendments, and travel vouchers for executive leadership and bureau personnel in accordance with federal travel regulations and Department of State policies.
- Coordinates complex domestic and international travel arrangements, including reservations, tickets, passports, visas, country clearances, and other required travel documentation.
- Functions as an Agency Organization Program Coordinator (AOPC) for the Government Travel Charge Card (GTCC) program by managing cardholder accounts, monitoring compliance, conducting account maintenance, and generating reports in accordance with GSA SmartPay requirements.
- Analyzes travel program data, identify discrepancies and trends, and provide recommendations to improve program efficiency, compliance, and internal controls.
- Provides guidance and training to travelers, approving officials, and administrative personnel on travel regulations, E2 Solutions, travel card procedures, and agency policies.
Administrative Support Specialist
United States Department of State
11.2021 - 08.2023
- Prepare travel authorizations, review travel vouchers, and support overseas and domestic travel for Executive Staff. Makes travel arrangements, including obtaining reservations, tickets, passports, and visas.
- Maintain schedule for Executive Staff, screen telephone calls and meetings by obtaining information and referring calls/visitors to the appropriate staff member; maintain calendars for meetings within and outside the department.
- Process Time and Attendance for Bureau employees.
- Arrange meetings for Bureau leadership to meet with senior level officials at the White House, the State Department, and other U.S. interagency bureaus and departments, as well as officials from foreign governments.
- Draft memos for travel authorizations, passports, office equipment procurements, and building access clearances.
- Maintain all appropriate records within the office and oversee archiving of records to ensure adherence to Department requirements and procedures.
- Organize and review memoranda, letters, and other correspondence to identify format deficiencies, appropriate clearances, completeness, and make corrections to documents as appropriate.
- Print daily briefing materials, review incoming correspondence and other documentation. Prepare draft correspondence for signature on a variety of substantive subjects.
- GS-08 since 2021
Administrative Support Specialist
Wisconsin Air National Guard
11.2016 - 11.2021
- Assisted senior leadership and internal staff with clerical and general administrative needs, such as calendar planning and meeting support, to maximize efficiency and team productivity.
- Promoted information sharing by creating and maintaining enterprise information systems accessible to multiple organizations and commands.
- Managed records by following federal disposition schedules and policies.
- Eliminated discrepancies in financial reporting and recordkeeping through accurate preparation and management of purchasing activities.
- GS-09 – 2019-2021
Staff Assistant
National Security Agency
09.2012 - 10.2016
- Served as Staff Assistant/Secretary to Directorate providing general administrative support.
- Managed schedules, phone calls, and provided meeting support.
- Oversaw education and training program for 1,500+ joint-service and civilian personnel to provide highly skilled workforce in support of more than 20 intelligence missions.
- Compiled and prioritized training requirements and coordinated with Senior Leaders to meet task requirement deadlines.
- Supervised training coordinators to ensure personnel received training crucial to sustaining operational readiness.
- Provided responses to Requests for Information.
- Processed Freedom of Information Act requests, identifies exemptions, and processes Privacy Act breaches.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
A.A.S. - Business Administration
Community College of The Air Force
Montgomery, AL04-2019
B.A. - Psychology
Lakeland University
Sheboygan, WI05-2022
A.A. - Spanish
Defense Language Institute
Monterey, CA08-2019
A.A.S. - Intelligence Studies and Technology
Community College of The Air Force
Montgomery, AL08-2016
Additional Information
- Superior Honor Award Recipient, 2022
- Lean Six Sigma Green Belt Course Certified, 2015
- Secret Clearance, Current | TS/SCI Clearance Obtained 2011, Not Current
- Performer of the Quarter, 2013, 2015, 2019, 2019
Timeline
Administrative Support Specialist
United States Department of State
08.2023 - Current
Administrative Support Specialist
United States Department of State
11.2021 - 08.2023
Administrative Support Specialist
Wisconsin Air National Guard
11.2016 - 11.2021
Staff Assistant
National Security Agency
09.2012 - 10.2016
A.A.S. - Intelligence Studies and Technology
Community College of The Air Force
A.A. - Spanish
Defense Language Institute
B.A. - Psychology
Lakeland University
A.A.S. - Business Administration
Community College of The Air Force