Laura Mendez
Junction ,TX
Summary
Detail-oriented Consumer Medication Coordinator known for reducing medication-related errors and improving patient adherence. Committed to fostering collaboration within healthcare teams to ensure safety and quality in patient care.
Professional with focus on medication management and patient care. Skilled in coordinating medication schedules, ensuring compliance, and maintaining accurate records. Strong emphasis on team collaboration and reliable in adapting to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving results.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Consumer Medication Coordinator
Genoa Healthcare
Junction, TX
03.2017 - Current
- Coordinated medication distribution processes to ensure timely delivery to patients.
- Managed patient medication records using electronic health record systems for accuracy and compliance.
- Collaborated with healthcare providers to optimize medication management and improve patient outcomes.
- Trained and mentored new staff on medication coordination best practices and regulatory requirements.
- Implemented process improvements to enhance workflow efficiency in medication handling procedures.
- Actively participated in multidisciplinary team meetings to align treatment plans with patient needs and goals.
- Implemented quality improvement initiatives related to medication coordination, leading to more efficient practices.
- Reduced medication-related errors by implementing standardized protocols and procedures.
- Provided timely feedback to prescribers regarding potential issues with prescribed medications, protecting patient wellbeing.
- Developed strong relationships with healthcare team members, fostering a collaborative approach to patient care.
- Served as a resource for staff members seeking guidance on complex medication scenarios or questions.
- Improved patient medication adherence by closely monitoring and coordinating prescription refills.
- Participated in interdisciplinary team meetings for comprehensive case reviews and coordinated care planning.
- Ensured appropriate storage and handling of medications per regulatory guidelines and institutional policies.
- Educated patients on proper medication usage, ensuring understanding and compliance.
- Enhanced patient safety through accurate medication reconciliation during transitions of care.
- Bilingual- translated many times for consumers with difficulty speaking english.
Pharmacy Technician Trainee
City Pharmacy
Junction
09.2012 - 08.2015
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels and organized pharmaceutical supplies efficiently.
- Processed prescription orders using pharmacy management software effectively.
- Educated patients on proper medication usage and potential side effects.
- Conducted routine checks for expired medications and ensured compliance with safety protocols.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
- Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
- Collected co-payments or full payments from customers.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
- Assisted with filling of over [Number] prescriptions daily.
- Served as a reliable team member by consistently arriving on time, prepared to contribute and assist in all pharmacy operations as needed.
Education
High School Diploma -
Junction High School
Junction, Texas 05-2008
Skills
- HIPAA compliance
- Healthcare systems navigation
- Medication reconciliation
- Insurance verification
- Medication storage
- Patient care
- Privacy and confidentiality
- Safety management
- Teamwork and collaboration
- Problem-solving
- Time management
- Cleaning and sanitizing
- Reliability
- Multitasking Abilities
- Excellent communication
- Clear communication
- Organizational skills
- Active listening
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Decision-making
- Patient confidentiality
- Relationship building
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Consumer Medication Coordinator
Genoa Healthcare
03.2017 - Current
Pharmacy Technician Trainee
City Pharmacy
09.2012 - 08.2015
High School Diploma -
Junction High School