Tamara Shaheer
Gainesville,VA
Summary
At Genoa Healthcare, excelled as a Consumer Medication Coordinator by leveraging HIPAA compliance and exceptional relationship-building skills to enhance patient care. Achieved significant improvements in medication adherence through effective coordination and education, fostering strong partnerships with healthcare providers and ensuring optimal patient outcomes.
Overview
10
10
years of professional experience
Work History
Consumer Medication Coordinator
Genoa Healthcare
09.2021 - Current
- conduct outreach calls to keep patient on track
- Educated patients on proper medication usage, ensuring understanding and compliance.
- fill and synchronize all medications.
- Collaborated with healthcare providers to develop personalized medication plans, optimizing patient outcomes.
- Provided timely feedback to prescribers regarding potential issues with prescribed medications, protecting patient wellbeing.
- help with prior authorization, medications and insurance questions
- Developed strong relationships with healthcare team members, fostering a collaborative approach to patient care.
- Maintained accurate and up-to-date records of patients'' medications, facilitating seamless continuity of care.
- Improved patient medication adherence by closely monitoring and coordinating prescription refills.
- help consumers transfer prescriptions from other pharmacy
Pharmacist Technician
CVS Pharmacy
10.2014 - 09.2021
- Improved patient satisfaction by accurately filling prescriptions and providing thorough medication counseling.
- Ensured compliance with state regulations governing drug disposal procedures to maintain appropriate safety measures.
- Maintained a safe and clean work environment, adhering to all relevant regulations and guidelines.
- Provided excellent customer service while efficiently managing multiple priorities under high-pressure situations.
- Enhanced customer experience by addressing questions, concerns, and providing knowledgeable recommendations regarding over-the-counter products.
- Helped increase overall productivity within the pharmacy team by cross-training in various roles and responsibilities as needed.
Education
Pharmacy Technician
BTCB
09.2014
Bachelor of Science - Pharmacy
Issraa University
Jordan07.2001
Skills
- HIPAA Compliance
- Healthcare systems navigation
- Medication Reconciliation
- Insurance Verification
- Prescription Coordination
- Pharmacy law knowledge
- Patient Care
- Privacy and confidentiality
- Safety Management
- Clear Communication
- Relationship Building
- Patient support
Languages
English
Professional Working
Arabic
Native or Bilingual
Timeline
Consumer Medication Coordinator
Genoa Healthcare
09.2021 - Current
Pharmacist Technician
CVS Pharmacy
10.2014 - 09.2021
Pharmacy Technician
BTCB
Bachelor of Science - Pharmacy
Issraa University
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