Laura Michalik
San Antonio,TX
Summary
Seeking employment in a medical setting that will provide challenges and opportunities for growth, utilizing my medical coding and billing education, customer service skills, and organizational skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Conifer Health Solutions
11.2022 - 08.2023
- Performed patient interview at appropriate time to document medical history, demographic information, and insurance coverage.
- Researched insurance coverage for each patient and created estimates for billing and collection purposes.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the emergency department, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Delivery Driver
Bloomshop Flowers
12.2020 - 11.2022
- Delivered flowers and gifts to recipient doorsteps, funeral homes, hospitals, and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Coordinated contract drivers during peak holidays.
Independent Contractor
Uber, Lyft, Grubhub, Favor
03.2018 - 12.2020
- Ensured that riders, food, and groceries arrived safely to their destination.
- Provided excellent customer service to riders and customers.
- Maintained vehicle maintenance and mileage records for tax purposes.
Interim Membership Secretary
Beefmaster Breeders United
12.2019 - 03.2020
- Processed new membership applications and annual membership dues.
- Answered phones, assisted members with questions, and routed calls to other departments.
- Corresponded with members via email and mail regarding membership.
- Assisted other departments with varying tasks as needed.
Sign Language Interpreter
Northside Independent School District
01.2015 - 06.2018
- Facilitated communication between Deaf and hearing staff, students, and parents.
- Monitored communication for any misunderstandings due to interpretation and corrected to clarify.
- Educated staff members on the appropriate use of interpreters in classrooms and offices.
- Assisted in maintaining relationships between district and parents of Deaf students.
Sign Language Interpreter
Alamo Community College District
08.2008 - 01.2015
- Provided interpreting services for students, teachers and staff in a variety of settings.
- Mentored interpreting students in internship.
- Monitored communication for any misunderstandings due to interpretation and corrected to clarify.
- Educated staff members on the appropriate use of interpreters in classrooms and offices.
Education
Certificate - Medical Billing And Coding
Preppy Via Auburn University
San Antonio, TX10-2024
Associate of Applied Science - Sign Language Interpreting
San Antonio College
San Antonio, TX12-2010
Skills
- Customer service
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Problem-solving
- Self-motivation
- Action-oriented
- Attention to detail
Certification
- Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC).
Languages
English
Native or Bilingual
American Sign Language
Native or Bilingual
Timeline
Patient Access Representative
Conifer Health Solutions
11.2022 - 08.2023
Delivery Driver
Bloomshop Flowers
12.2020 - 11.2022
Interim Membership Secretary
Beefmaster Breeders United
12.2019 - 03.2020
Independent Contractor
Uber, Lyft, Grubhub, Favor
03.2018 - 12.2020
Sign Language Interpreter
Northside Independent School District
01.2015 - 06.2018
Sign Language Interpreter
Alamo Community College District
08.2008 - 01.2015
Certificate - Medical Billing And Coding
Preppy Via Auburn University
Associate of Applied Science - Sign Language Interpreting
San Antonio College
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