Laura Minks
Houston,TX
Summary
Dynamic Administrative Assistant with a proven track record at Fitness FX, enhancing customer satisfaction. Excelled in high-pressure environments, demonstrating exceptional multitasking and professional communication skills. Leveraged computer skills and office administration expertise to improve operational efficiency, fostering strong customer relationships and loyalty.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Fitness FX
Sealy, TX
01.2017 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Sales Associate
Cougar Land Services
Sugar Land, TX
01.2014 - 10.2016
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Developed strong rapport with customers and created positive impression of business.
Waitress
The Rouxpour Restaurant & Bar - Sugar Land
Sugar Land, TX
01.2013 - 01.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Basic -
Clements High School
Sugar Land, TX05.2003
Skills
Customer Service
Computer Skills
Office Administration
Filing
Professional Communication
Timeline
Administrative Assistant
Fitness FX
01.2017 - 05.2024
Sales Associate
Cougar Land Services
01.2014 - 10.2016
Waitress
The Rouxpour Restaurant & Bar - Sugar Land
01.2013 - 01.2014
Basic -
Clements High School