Laura Montes
Henderson,NV
Summary
Proven track record in enhancing customer satisfaction and managing safe, organized environments, as demonstrated at Sprouts Farmer Market. I excel in fostering positive customer relationships and creating supportive, efficient spaces. Adept at leveraging patience and understanding to meet diverse needs, I consistently drive positive outcomes and workplace harmony. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Special Needs Caregiver
Respite Care, World For Children
01.2022 - 06.2022
- Worked with individuals with special needs to increase social skills and independence.
- Provided emotional support to enhance well-being and coping skills.
- Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
Retail Sales Associate
Cotton On Clothing
06.2018 - 03.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Stocking Crew Member
Sprouts Farmer Market
03.2018 - 08.2018
- Ensured accurate pricing, reducing discrepancies by carefully reviewing shelf labels and verifying price accuracy.
- Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean, organized store environment.
- Expedited product restocking during peak hours to minimize empty shelf spaces and maximize sales opportunities.
- Facilitated smooth transitions between shifts by providing clear handover notes regarding outstanding tasks or issues requiring attention from incoming staff members.
Education
Barbering
Lu Ross Academy
Ventura, CA06.2019
High School Diploma -
El Puente High School
Santa Barbara, CA06.2011
Skills
- Autism Spectrum Knowledge
- Patience and understanding
- Work Ethic and Integrity
- Cash Handling
- Cleaning and sanitizing
- Inventory Management
- Retail Merchandising
- Honest and Dependable
- Reliable and Responsible
- Team Collaboration
- Relationship Building
- Workplace Flexibility
- Positive Attitude
- Willing to Learn
- Friendly and Personable
- Customer Service
- Loading and unloading
- Customer Relationships
- Energetic and Outgoing
- Safety processes and procedures
- Proper Stacking and Storage
- Safe Lifting Procedures
Timeline
Special Needs Caregiver
Respite Care, World For Children
01.2022 - 06.2022
Retail Sales Associate
Cotton On Clothing
06.2018 - 03.2019
Stocking Crew Member
Sprouts Farmer Market
03.2018 - 08.2018
Barbering
Lu Ross Academy
High School Diploma -
El Puente High School
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