Laura Moran
Princeton,TX
Summary
Experienced Customer Service Representative with a strong background in assisting and supporting diverse customers, including translating for individuals who don't speak English. Known for being a collaborative team player with a passion for solving problems and a knack for viewing challenges from multiple perspectives. Dedicated to delivering exceptional service and enhancing the customer experience through effective communication and innovative solutions.
Overview
1
1
year of professional experience
Work History
Cashier
Walmart
Dallas, TX
08.2023 - Current
- Processed refunds for worn, damaged and broken merchandise.
- Processed sales transactions to prevent long customer wait times.
- Answered customer questions and provided store information.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked closely with front-end staff to assist customers.
Warehouse Worker
Productiv
Grapevine, Texas
06.2023 - 07.2023
- Recognized defective material and reported issues to management.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Updated inventory and production information using warehouse management systems and scanner guns.
Education
Associate of Arts - Criminal Justice
Dallas College
Addison, TX05-2026
High School Diploma -
Newman Smith High School
Carrollton, TX05-2023
Skills
- Service Recommendations
- Document Translation
- Problem-Solving
- Customer Support
- Complaint resolution
- Multi-Task Management
- Team Development
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Cashier
Walmart
08.2023 - Current
Warehouse Worker
Productiv
06.2023 - 07.2023
Associate of Arts - Criminal Justice
Dallas College
High School Diploma -
Newman Smith High School
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