LaTorie' Rayfield
Patient Access Representative
Shreveport,LA
Summary
Dedicated Healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Cashier
Kentucky Fried Chicken
Shreveport, LA
04.2014 - 05.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Customer Service Agent
Teleperformance
Shreveport, LA
04.2016 - 08.2020
- Assisted customers with outages and bill related problems
- Worked as a customer service agent to assist store agents in helping customers with bill related problems.
- Worked from home in 2020 for a few months
- Responded to customer calls and emails to answer questions about products and services.
Substitute Teacher
Caddo Parish School Board
Shreveport, LA
02.2017 - Current
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Sales Associtate
Walmart
Shreveport, LA
02.2019 - 07.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Tracked stock using company inventory management software.
Sales Coordinator
Shreveport Convention Center
Shreveport, LA
02.2020 - 11.2021
- Take payments, Handle getting legal documents signed and countersigned and order insurance for events.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Set up appointments with potential and current customers to promote new products and services.
Server
Olive Garden
05.2021 - 12.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Ochsner LSUHS
01.2021 - Current
- Patient Access checking in patients and directing them to designated area
Education
High School Diploma -
C.E. Byrd High School
01.2012 - 01.2016
Skills
Typing
Microsoft Excel
Customer Service
Money handling
Point-of-sale system operation
Stocking and replenishing
Service recommendations
Document scanning
Organizational skills
File/records maintenance
Fee Collection
Payment collection
Chart pulling
Medical insurance
Timeline
Server
Olive Garden
05.2021 - 12.2021
Ochsner LSUHS
01.2021 - Current
Sales Coordinator
Shreveport Convention Center
02.2020 - 11.2021
Sales Associtate
Walmart
02.2019 - 07.2020
Substitute Teacher
Caddo Parish School Board
02.2017 - Current
Customer Service Agent
Teleperformance
04.2016 - 08.2020
Cashier
Kentucky Fried Chicken
04.2014 - 05.2016
High School Diploma -
C.E. Byrd High School
01.2012 - 01.2016