Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Morris

Scituate,MA

Summary

Dynamic professional with extensive experience in operations management and employee training at CVS and Sands End Cafe. Proven track record in cash handling accuracy and enhancing customer satisfaction through effective complaint resolution. Skilled in mentoring staff and maintaining workplace safety, driving both team performance and operational excellence.

Overview

25
25
years of professional experience

Work History

Shift Supervisor

CVS
02.2014 - 02.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Assisted in Pharmacy and have License to Train as Technician.

Restaurant Shift Lead

Sands End Cafe
02.2001 - 02.2014
  • Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
  • Collaborated with management to develop new menu items based on customer feedback and current trends in the industry.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Maintained a clean and safe environment through diligent adherence to health code regulations and routine inspections.
  • Managed cash handling procedures accurately, ensuring all transactions were properly recorded and reported.

Marketing Director

Metlife
01.2000 - 02.2004
  • Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
  • Co-ordination of materials for outside seminars
  • Updates to company materials and web-site
  • Pivotal role in supporting sales force and assisting new sales personnel.

Education

Business

Salem State University
Salem, MA
05-1984

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Training and mentoring
  • Inventory control and record keeping
  • Operations management
  • Inventory control
  • Business administration

Timeline

Shift Supervisor

CVS
02.2014 - 02.2025

Restaurant Shift Lead

Sands End Cafe
02.2001 - 02.2014

Marketing Director

Metlife
01.2000 - 02.2004

Business

Salem State University

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