Laura Norambuena

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Built relationships with customers and community to promote long term business growth.

Experienced Merchandiser Manager with a strong background in retail operations, sales strategy, and merchandising execution. Skilled in managing team development, inventory control, and vendor relations, with a passion for building sales-driven environments. Brings solid wine knowledge and sales expertise, including experience with product placement, staff education, and promotional execution. Recognized for leadership, attention to detail, and a deep understanding of customer engagement and product positioning in competitive retail settings.

• Team Leadership & Coaching
• Retail & Wine Merchandising
• Sales Strategy & Performance
• Product Knowledge Training (Wine & Retail)
• Inventory & Stock Management
• Vendor & Distributor Relations
• Staff Development & Training
• Promotional Execution
• Customer Experience Optimization
• Visual Merchandising & Store Layout
• Strategic Operational Planning