Laura Ochoa Lopez
Downey,CA
Overview
3
3
years of professional experience
Work History
Cashier
In N Out Burger
02.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Service Manager
Panchis Resturaunt
01.2024 - 05.2025
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Implemented strategies to increase customer service satisfaction ratings.
- Hired, trained and supervised team of service staff members to meet business goals.
Education
No Degree - Medical Assisting
Long Beach City College
Long Beach, CA01-2028
High School Diploma -
Mayfair High School
Bellflower, CA05-2021
Skills
- Patient/Customer assistance
- Medical terminology knowledge
- Patient scheduling
- CPR
- Equipment sterilization
- Bilingual in Spanish (written and spoken)
Timeline
Service Manager
Panchis Resturaunt
01.2024 - 05.2025
Cashier
In N Out Burger
02.2023 - Current
No Degree - Medical Assisting
Long Beach City College
High School Diploma -
Mayfair High School