Laura Old
Port Huron,MI
Summary
Operations leader with demonstrated strengths in budget management, inventory control, and team leadership across hospitality and entertainment venues. Improves daily efficiency to support guest service. Maintains sales and labor targets through disciplined planning and execution.
Overview
5
5
years of professional experience
Work History
General Manager
Bootleggers Axe Co
Port Huron, Michigan
05.2023 - Current
- Managed daily business operations, overseeing budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Managed daily operations for Bootleggers Axe Co. axe throwing and entertainment venue.
- Reviewed sales reports and adjusted staffing, ordering, and daily operations.
- Tracked monthly sales to prepare reports that informed business development planning.
- Monitored financial performance to identify cost-saving and revenue opportunities.
- Delegated specific tasks to staff members to enhance team efficiency and set priorities.
- Supported product development projects from concept through completion.
- Managed party bookings for the private catering room and followed events through completion.
- Worked with the chef to keep budgets and labor expectations on track.
- Trained team members on safety rules, guest service, and venue procedures.
- Monitored inventory for bar supplies, equipment, and guest service materials.
- Supported guest issue resolution and kept service moving across the bar, restaurant, and lanes.
Bartender
Rix Ranch
Goodells, Michigan
03.2023 - Current
- Oversaw daily bar operations, ensuring cleanliness, organization, cocktail design, menu planning, inventory management, regulation compliance, and strong customer relationships.
- Greeted customers, delivering exceptional service to enhance guest experience.
- Monitored guests' alcohol consumption to ensure safety and compliance with the legal drinking age.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Trained new bartenders on ranch service standards
- Managed accurate bar tabs and processed cash and credit card transactions.
- Balanced daily registers and generated sales reports for management.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
Social Quarters Manager
Port Huron Elks Lodge 343
Port Huron, Michigan
05.2021 - 05.2023
- Monitored bar, dining, and event service standards across daily operations.
- Directed bar, dining, and event service standards across daily operations.
- Resolved member concerns, reservations, and guest service issues promptly to maintain high satisfaction levels.
- Developed team members through coaching, mentoring, and training to enhance job performance.
- Developed team members through coaching, mentoring, and training to strengthen job performance.
- Managed vendor relationships through contract negotiation and ensured timely delivery of goods and services.
- Oversaw ordering processes for bar beer, wine, and liquor inventory to ensure sufficient stock levels. for bar beer, wine, and liquor inventory.
- Partnered with golf pro and pro shop manager to ensure successful execution of outings and tournaments. and pro shop manager to support smooth outings and tournaments.
- Collaborated with golf pro and pro shop manager to coordinate smooth outings and tournaments.
- Attended monthly meetings with the board to review sales, employee performance, budgeting, and future events.
Skills
- Operations management
- Budget management
- Inventory control
- Sales analysis
- Vendor management
- Event coordination
- Team leadership
- Operational planning
Timeline
General Manager
Bootleggers Axe Co
05.2023 - Current
Bartender
Rix Ranch
03.2023 - Current
Social Quarters Manager
Port Huron Elks Lodge 343
05.2021 - 05.2023