Laura Olivares
Oklahoma City,OK
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
4
4
years of professional experience
Work History
Bank Teller
Great Nations Bank
Yukon, OK
12.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Assistant Head Teller
WEOKIE Federal Credit Union
Yukon, OK
11.2020 - 10.2023
- Auditing tellers and other branches
- Ordering cash from Federal Reserve
- Selling to the Federal reserve
- Auditing and loading dispensers
- Auditing gift cards
- Atm daily routine check
- Load and unload debit card machine
- Printing debit cards
- Resolved issues with deposits and open items.
- Supported the Head Teller in training new employees, fostering a positive work environment and efficient team performance.
- Collaborated with fellow tellers to ensure smooth branch operations, leading to improved customer service.
- Successfully maintained a balanced cash drawer, consistently achieving accuracy in daily transaction processing.
- Identified potential fraudulent activities through vigilant monitoring of transaction patterns and promptly reporting suspicious behavior.
- Executed wire transfers, stop payments and account transfers.
Education
High School Degree -
Northwest Classen
Oklahoma City, OK05.2018
Skills
Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
Great Nations Bank
12.2023 - Current
Assistant Head Teller
WEOKIE Federal Credit Union
11.2020 - 10.2023
High School Degree -
Northwest Classen