Laura Olson
Richardson,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Document Imaging Technician
Kofile Technologies Inc.
07.2023 - 03.2024
- Enhanced image quality by utilizing advanced imaging techniques and equipment.
- Served as a trusted resource for colleagues, providing guidance on technical matters and offering assistance in challenging situations.
- • Efficiently digitized, processed , and managed a high volume of documents, ensuring accurate conversion and organization for easy retrieval and archival purposes at Kofile.
Private Nanny
Karen Cook
06.2018 - 06.2022
- Built positive and nurturing environments to support child social and emotional growth.
- Implemented behavioral skills training to reduce problem behavior.
- Modified general education curriculum for special-needs children using various instructional techniques.
- Collaborated and worked closely with parents to address children's issues on multiple fronts.
Dental Assistant
Parkhaven Dental Care
02.2017 - 04.2018
- Assisted Hygienists' with taking digital x-rays, typing notes, scheduling appointments, completing doctor exams, and entering treatment plans.
- Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
- Efficiently provided culturally competent care to patients of various religious and cultural backgrounds
Dental Assistant
Marsh Lane Dentistry
12.2014 - 12.2016
- Worked chair-side assisting dentists' with specialized procedures, making patients feel as relaxed as possible preparing them for treatment
- Responsible for ordering and maintaining inventory; maintained patient records and lab equipment; trained new staff members.
- Educated patients on preoperative/ postoperative care, as well as general oral health; assisted office manager with patient scheduling, answer phone calls, and verified insurance.
Education
Dental Assisting
Elite Careers in Dental Assisting School of Texas
Forney, Texas2014
Bachelor of Science - Biology And Healthcare Studies
University of Texas At Dallas
Richardson, TX2024
Skills
- Excellent verbal and written communication skills
- Safe Driving Practices
- Patience and Empathy
- GPS Navigation Proficiency
- Health and safety awareness
- Medication Handling Expertise
- Delivery Scheduling Familiarity
- Time management skills
- Efficient multitasking
Certification
- RDA - Registered Dental Assistant
- CPR
Languages
English
Native or Bilingual
Czech
Native or Bilingual
Timeline
Document Imaging Technician
Kofile Technologies Inc.
07.2023 - 03.2024
Private Nanny
Karen Cook
06.2018 - 06.2022
Dental Assistant
Parkhaven Dental Care
02.2017 - 04.2018
Dental Assistant
Marsh Lane Dentistry
12.2014 - 12.2016
Dental Assisting
Elite Careers in Dental Assisting School of Texas
Bachelor of Science - Biology And Healthcare Studies
University of Texas At Dallas
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