Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laura Ortalejo

Elmendorf

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Alanis Wrecker Service
3625 Growdon Rd
12.2025 - Current
  • Resolved service inquiries, delivering accurate responses that improved customer satisfaction.
  • Maintained vehicle records by logging intake in Aires system for accurate registration.
  • Checked out customers, scanning all items correctly and verifying required documents for smooth transactions.

Customer Service Representative

Wells Fargo Bank, N.A.
San Antonio
07.2015 - 06.2026
  • Provided accurate product and service information to resolve customer inquiries and enhance experience.
  • Enhanced customer satisfaction by resolving issues with expertise and friendliness.
  • Maintained professionalism in high-pressure situations, successfully de-escalating conflicts and ensuring customer satisfaction.

Sales Associate

Spectrum
San Antonio
03.2023 - 06.2025
  • Boosted product sales by providing detailed explanations of features and usage instructions, facilitating informed purchasing decisions.
  • Aided customers in product selection by answering questions and giving recommendations.
  • Educated customers on service plans and promotions, enhancing their understanding of options available.
  • Participated in training sessions to maintain up-to-date knowledge of product offerings and services, ensuring accurate assistance to customers.

Education

Some College (No Degree) - Business Administration

San Antonio College
San Antonio, TX
07-2026

Skills

  • Customer service
  • Effective communication
  • Multitasking and organization
  • Sales techniques

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Alanis Wrecker Service
12.2025 - Current

Sales Associate

Spectrum
03.2023 - 06.2025

Customer Service Representative

Wells Fargo Bank, N.A.
07.2015 - 06.2026

Some College (No Degree) - Business Administration

San Antonio College
Laura Ortalejo