Laura OShea
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
QVC
Saint Petersburg, FL
10.2019 - Current
- Resolved customer complaints through effective communication and problem-solving, resulting in improved customer retention.
- Assisted customers with product inquiries and order placements to enhance their purchasing experience.
- Processed returns and exchanges efficiently, contributing to overall customer satisfaction.
Assisted customers with flex pay inquiries and transactions at the point of sale.
Supervisor
Target
Lutz, FL
09.2014 - 05.2019
- Supervised team members to enhance store operations and customer satisfaction.
- Trained new employees on company policies and procedures to ensure compliance and smooth onboarding.
- Coordinated inventory management and restocking to maintain optimal product availability on the sales floor.
- Cash drawer for cashiers
- And did cash office balances
Education
West Leyden
Northlake, I’llSkills
- Customer service
- Effective communication
- Conflict resolution
- Problem solving
- Team leadership
Timeline
Customer Service Representative
QVC
10.2019 - Current
Supervisor
Target
09.2014 - 05.2019
West Leyden