Laura Osorio
Wynn Resorts
Las Vegas
2
Languages
7
years of professional experience
Dynamic professional with experience at Wynn Resorts, excelling in customer service and effective multitasking. Proven ability to optimize guest flow using SevenRooms and enhance patient care coordination at Culinary Health Fund. Skilled in managing inquiries and training staff, ensuring seamless operations and high satisfaction rates.
Work History
Hostess
5 Years 1 Month- Greeted and seated guests promptly, ensuring a welcoming environment.
- Managed reservations using SevenRooms, optimizing table turnover and guest flow.
- Collaborated with servers and kitchen staff to ensure seamless dining experiences.
- Handled guest inquiries and complaints professionally, resolving issues efficiently.
Bilingual Patient Care Coordinator
1 Year 6 Months- Coordinated patient appointments and follow-ups to enhance care continuity.
- Managed patient inquiries, providing accurate information on services and benefits.
- Trained new staff on administrative procedures and patient coordination protocols.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Scheduling Specialist
4 Years 10 Months- Maintained accurate records of employee attendance, time-off requests, and other relevant scheduling data for efficient tracking purposes.
- Collaborated with management to identify staffing needs and allocate resources accordingly, optimizing Virtual Roster utilization.
- Enhanced team productivity by creating and maintaining well-organized schedules for multiple departments.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
High School Diploma
Skills
Effective multitasking
Phone etiquette
Customer service
Software knowledge for Virtual Roster and SevenRooms
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Patient Care Coordinator
Culinary Health Fund
01.2025 - 07.2026Read More
Hostess
Wynn Resorts
09.2021 - CurrentRead More
Scheduling Specialist
SimonMed Imaging
02.2020 - 12.2024Read More
Basic Academy Of International Studies
High School Diploma
Read More