Laura Overton

• Monitored and controlled data upload, checking for successful data import and quality.
• Verified accuracy of computer system information by updating [Type] data.
• Added documents to file records and created new records to support filing needs.
• Corrected data entry errors to prevent duplication or data degradation.

Configured hardware, devices and software to set up work stations for employees.

• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Patched software and installed new versions to eliminate security problems and protect data.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Monitored systems in operation and input commands to troubleshoot areas.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Performed server backups and changed and replaced backup tapes daily.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Uploaded new software, rolled out updates and applied patches to [Type] servers upon release to thwart [Type] and [Type] threats from penetrating networks.