Laura Paladino
Manager, Senior Food Managment
Lake Park,FL
Summary
I have run a very effective and smooth business, I am looking into further jobs with PBCSD.
Overview
28
28
years of professional experience
1979
1979
years of post-secondary education
Work History
Cafe Mgr
PBCSD
08.2010 - 11.2024
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Kept cafe in full compliance with health code standards and achieved consistent scores above Number.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
Catering Supervisor
PBAU
06.2002 - 08.2007
- Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
- Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
- Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
- Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
- Conducted regular performance evaluations of catering staff members, identifying areas for improvement and opportunities for growth.
- Fostered strong relationships with clients through clear communication about their needs and expectations during the planning process.
- Maintained strict compliance with local health department regulations regarding food safety and sanitation practices.
- Mentored junior team members in the art of exceptional service delivery, fostering a culture of excellence within the catering department.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
Catering Supervisor
Cablevision
06.1996 - 06.2002
- Established an environment of respect among staff members by modeling professionalism in every aspect of our work together.
- Implemented creative presentation strategies that showcased the appealing visual aspects of our dishes while maintaining taste quality.
- Increased repeat business with excellent customer service, addressing client concerns promptly and professionally.
- Continually revised our offerings based on client feedback to ensure we consistently met and exceeded their expectations.
- Oversaw financial aspects of catering operations including budgeting, cost control measures, invoicing, and expense tracking to maximize profitability.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Sourced high-quality ingredients from local vendors whenever possible, supporting community businesses and ensuring fresh flavors in our dishes.
- Coordinated event logistics with clients, venue managers, and other vendors to ensure seamless execution of catered events.
- Collaborated with marketing team to create promotional materials showcasing the company''s unique offerings in the competitive catering market.
- Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
Education
High School Diploma - Academic, Spanish
Levittown Memorial High School
Levittown, NYHS Diploma - Academic, Spanish I Sh, 5 Yrs
Levittown Memorial High School
Levittown, Ny01-1979
Skills
I love kids and their safety and having fun Also awareness of all risks and complications at a seconds notice I was a cafe mgr in pbsd and fed 500 to 800 kids daily, breakfast, lunch and snack,dinner,I was manager over 10 employees, ordered food, filled out all production records and payroll, 15 yr cafe manager and catering manager I worked for Sodexho for 15 yrs in NY ND Wpb Fla, then went to school district,
Accomplishments
I was gifted with winning Best Non Instuctor Employee at The Conservatory School, a couple of years ago.
Timeline
Cafe Mgr
PBCSD
08.2010 - 11.2024
Catering Supervisor
PBAU
06.2002 - 08.2007
Catering Supervisor
Cablevision
06.1996 - 06.2002
High School Diploma - Academic, Spanish
Levittown Memorial High School
HS Diploma - Academic, Spanish I Sh, 5 Yrs
Levittown Memorial High School