Laura Parker
Radcliff
Summary
Certified Targeted Case Manager with over 19 years of expertise in advocacy and community support. Demonstrates a visionary approach to resource coordination and regulatory compliance, significantly enhancing client outcomes through cultural competence and strategic community networking. Passionate about empowering clients and fostering measurable improvements in quality of life, while aspiring to continually innovate in service delivery.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medicaid Community Living Support Worker
Michelle P. Waiver Program
12.2020 - Current
- Advocates for disability rights, significantly improving life quality and client satisfaction.
- Provided compassionate support to individuals with disabilities, fostering a trusting environment that empowered clients to express their needs and preferences.
- Evaluated client feedback and care outcomes to refine service plans, ensuring tailored support that significantly improved client satisfaction and engagement.
- Conducted thorough reviews of care documentation, maintaining compliance with program standards and facilitating successful audits without discrepancies.
Targeted Case Manager
Communicare, Inc.
09.2025 - 11.2025
- Assessed client needs, enhancing service plans for improved satisfaction and support.
- Coordinated resources, ensuring clients received comprehensive aid and timely crisis intervention.
- Advocated for client rights, fostering a supportive environment with measurable outcomes.
- Documented interactions and progress, ensuring compliance and facilitating effective interventions.
- Connected clients to emergency resources, providing timely assistance during critical situations.
Benefits Field Representative
Kentucky Department of Veterans Affairs
12.2024 - 08.2025
- Guided veterans to access benefits, improving service reach and satisfaction.
- Facilitated claims preparation, ensuring timely and accurate benefits delivery.
- Coordinated with community leaders to elevate awareness of veteran services.
- Advocated for veterans, addressing needs and improving policy responsiveness.
- Organized informational sessions with local organizations, enhancing community awareness.
Business Development Specialist
Aspire Day School
08.2024 - 10.2024
- Conducted market research, identifying growth avenues, fostering digital campaign partnerships.
- Formed strategic alliances, driving business expansion through innovative digital strategies.
- Analyzed industry trends, advising executives on forward-thinking business strategies.
- Researched market trends, uncovering new opportunities, and enhancing digital growth initiatives.
- Developed strategic partnerships, contributing to business growth with innovative digital solutions.
Provider Relations Advocate
UnitedHealthgroup
11.2021 - 02.2023
- Streamlined authorization processes, boosting efficiency and reducing approval time.
- Analyzed claims meticulously to ensure precise reimbursements, enhancing financial accuracy.
- Cultivated a reliable provider network through effective communication, improving collaboration.
Adjunct Faculty
Brown Mackie College
12.2016 - 07.2017
- Enhanced healthcare curriculum with engaging lectures, boosting student engagement and retention.
- Built strong student-faculty connections through personalized coaching, fostering a supportive learning environment.
- Mentored students to develop critical skills, leading to measurable academic improvements.
- Implemented interactive teaching strategies, resulting in a noticeable increase in student participation.
Substitute Teacher
DODEA
08.2015 - 07.2017
- Managed classroom dynamics, ensuring smooth operations and effective learning.
- Implemented lesson plans, maintaining engagement and inclusivity.
- Adapted teaching methods to diverse student needs, enhancing understanding.
Substitute Teacher
Christian Academy of Louisville
08.2011 - 01.2012
- Created dynamic lessons tailored to diverse learning styles, enhancing student engagement.
- Maintained meticulous records, ensuring compliance with school procedures and educational standards.
- Cultivated a supportive classroom atmosphere, fostering student confidence and participation.
Enrollment Specialist
Humana
09.2006 - 01.2007
- Processed Medicare applications, ensuring error-free database operations.
- Coordinated patient data to streamline enrollment, cutting processing times.
- Leveraged IT skills for swift health record distribution, enhancing efficiency.
Education
Master of Science - Healthcare Administration
University of Maryland Global Campus
05.2015
Bachelor of Arts - History with Minor in Forensics
University of Maryland Global Campus
05.2010
Associate in Liberal Arts -
Jefferson Community and Technical College
05.2005
Skills
- Behavioral Health
- Client Advocacy
- Treatment Planning
- Client Assessment
- Case Documentation
- Resource Coordination
- Community Networking
- Empathy
- Regulatory Compliance
- Crisis Management
- Case Management
- Needs Assessment
- Community Outreach
- Cultural Competence
- Collaboration
- Networking
- Strategic Planning
- Conflict Resolution
Certification
- Certificate Human Resources Management, 2015 University of Maryland Global Campus
- Certificate Leadership & Management, 2015 University of Maryland Global Campus
- Certificate Criminal Justice Management, 2012 University of Maryland Global Campus
- Targeted Case Management, 2024-10
Links
LinkedIn https://www.linkedin.com/in/laura-p-85066321
Timeline
Targeted Case Manager
Communicare, Inc.
09.2025 - 11.2025
Benefits Field Representative
Kentucky Department of Veterans Affairs
12.2024 - 08.2025
Business Development Specialist
Aspire Day School
08.2024 - 10.2024
Provider Relations Advocate
UnitedHealthgroup
11.2021 - 02.2023
Medicaid Community Living Support Worker
Michelle P. Waiver Program
12.2020 - Current
Adjunct Faculty
Brown Mackie College
12.2016 - 07.2017
Substitute Teacher
DODEA
08.2015 - 07.2017
Substitute Teacher
Christian Academy of Louisville
08.2011 - 01.2012
Enrollment Specialist
Humana
09.2006 - 01.2007
Master of Science - Healthcare Administration
University of Maryland Global Campus
Bachelor of Arts - History with Minor in Forensics
University of Maryland Global Campus
Associate in Liberal Arts -
Jefferson Community and Technical College