Laura Patino
Sunnyvale,CA
Summary
Proactive Learning Specialist with expertise in client relationship management, educational support, and operational efficiency. Proven ability to foster engagement in diverse environments and enhance program delivery across multiple school sites.
Overview
15
15
years of professional experience
Work History
Learning Specialist
Lando Interactive, Inc
Palo Alto, California
09.2025 - Current
- Support delivery of after-school enrichment programs across multiple school sites in the Bay Area.
- Build and maintain relationships with school staff, instructors, and families to ensure strong program engagement.
- Represent Lando as a responsive, reliable partner within school communities.
Co-Founder & Client Operations Manager
Vitality Bay Area
Sunnyvale, California
01.2020 - 08.2023
- Owned relationships with a portfolio of clients, building trust through consistent communication, follow-ups, and high-quality service.
- Managed day-to-day operations across multiple client accounts, coordinating schedules, services, and logistics simultaneously.
- Maintained detailed records of client preferences, service history, and scheduling, enabling seamless personalized experiences.
- Conducted outreach and community-based marketing to expand client segments, contributing to organic business growth.
- Identified gaps in coverage and proactively expanded services into nearby areas based on existing client relationships.
- Implemented systems and tools to track operations and manage multiple workflows, enhancing scheduling efficiency.
- Balanced 10+ daily client interactions, prioritizing needs and resolving issues quickly in a fast-paced environment.
Nanny and Spanish Tutor
Multiple Families
San Francisco Bay Area, CA
12.2010 - 08.2019
- Delivered attentive care for children in time-sensitive, high-stress situations, ensuring their safety and well-being.
- Cultivated effective communication and organizational skills through regular interactions with families, fostering positive relationships.
Education
Master of Arts - Ethnographic And Documentary Film
UCL
London, UK05-2025
Bachelor of Arts - Anthropology
University of California, Berkeley
Berkeley, CA05-2022
Skills
- Project management
- Educational support
- Classroom management
- Client relationship management
- Client relations
- Cross-cultural communication
- Cultural sensitivity
- Communication skills
Languages
Spanish
Native/ Bilingual
Timeline
Learning Specialist
Lando Interactive, Inc
09.2025 - Current
Co-Founder & Client Operations Manager
Vitality Bay Area
01.2020 - 08.2023
Nanny and Spanish Tutor
Multiple Families
12.2010 - 08.2019
Master of Arts - Ethnographic And Documentary Film
UCL
Bachelor of Arts - Anthropology
University of California, Berkeley