Laura Phillips
Moncks Corner,SOUTH CAROLINA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Scheduler
US EYE
Charleston, SC
10.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
Operator
Berkeley County Government
Moncks Corner, SC
11.2022 - 10.2023
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Private Nanny
Self-employeed
Saint Stephen, SC
11.2021 - 11.2022
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
Customer Service Representative
Dial America
Remote
05.2020 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Timberland High School
Saint Stephen, SC06.2017
Skills
- Appointment Coordination
- Reception oversight
- HIPAA Compliance
- Strong Organization
Certification
CPR
Timeline
Medical Scheduler
US EYE
10.2023 - Current
Operator
Berkeley County Government
11.2022 - 10.2023
Private Nanny
Self-employeed
11.2021 - 11.2022
Customer Service Representative
Dial America
05.2020 - 09.2021
High School Diploma -
Timberland High School