Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Laura Pierce

Summary

I am a motivated and hard-working individual who is reliable and seeking employment at your facility. My dream has always been to become a teacher. I am highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Their success is my success! I feel I would be a great asset to your team. Please feel free to contact me at your earliest convenience so we could discuss my future.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Receptionist

Mount Nittany Veterinary Hospital
11.2018 - Current
  • Enhance customer satisfaction by efficiently managing the front desk operations and handling high call volumes.
  • Increased office efficiency by coordinating appointments, maintaining detailed records, and providing timely reminders.
  • Streamlined check-in processes for clients, resulting in reduced wait times and improved overall experience.
  • Working with the public
  • Handling emergency cases
  • Faxing medical records
  • Scheduling appointments
  • Balance daily deposits
  • Maintain office equipment and supplies
  • Working as a veterinary technician
  • Performing venipuncture, assisting with surgeries, taking appointments, and giving vaccines.

Registrar/Scheduler

Mount Nittany Physician Group
01.2017 - 07.2023
  • Daily interaction with physicians, nurses, office staff and patients
  • Called patients to schedule and cancel appointments
  • Collection of co-payments
  • Distribution of money and deposits
  • Clerical duties that included: fax, copiers, computers and phone systems.

Personal Care Aide

Cenclear Child Services
09.2015 - 08.2016
  • Worked with children who had disabilities
  • Helped with homework and classroom participation
  • Monitored recess, restrooms and transportation
  • Helped to encourage confidence with fine and gross motor skills.

Education

Bachelor of Science - Education

Saint Francis University
Loretto, PA
12.2023

Bachelor of Science - Education

Walden University
Minneapolis, MN

Bachelor of Science - Education

Pennsylvania State University
Altoona, PA

High School Diploma -

State College Area High School
State College, PA
06.2014

Skills

  • Fast Learner
  • Experience with Children
  • Positive
  • Friendly
  • Excellent Communication
  • Great Customer Service
  • Self-motivated
  • Strong Team Player
  • Fast learner
  • Follow directions well
  • Reliable

Certification

Instructional I Teacher Certification through the state of Pennsylvania

Timeline

Lead Receptionist

Mount Nittany Veterinary Hospital
11.2018 - Current

Registrar/Scheduler

Mount Nittany Physician Group
01.2017 - 07.2023

Personal Care Aide

Cenclear Child Services
09.2015 - 08.2016

Bachelor of Science - Education

Saint Francis University

Bachelor of Science - Education

Walden University

Bachelor of Science - Education

Pennsylvania State University

High School Diploma -

State College Area High School

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Laura Pierce