Laura Plowden
Kingwood,TX
Summary
Dynamic Operations Assistant Store Manager at The Home Depot with a proven track record in enhancing customer satisfaction and team performance. Skilled in inventory management and operational reporting, I fostered a positive work environment while implementing efficient procedures that minimized downtime, ultimately driving profitability and productivity. Excellent communicator dedicated to continuous improvement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Assistant Store Manager
The Home Depot
Houston, TX
04.2007 - 03.2025
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Collaborated with other departments to foster smooth operation of daily processes.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Assisted in recruitment process, organizing interviews, and onboarding new staff to accelerate their integration into team.
- Improved team morale and motivation by organizing regular feedback sessions and recognizing outstanding performances.
- Managed inventory control, ensuring stock levels were maintained to support daily operations effectively.
- Fostered culture of continuous improvement by organizing monthly review meetings to discuss operational challenges and solutions.
- Supported financial operations by processing invoices and payments, maintaining accurate budget records.
- Coordinated logistics for internal events, leading to successful team-building exercises and meetings.
- Facilitated smoother communication between departments by setting up centralized information sharing platform.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Education
Education
University of Texas Pan-American
Edinburg, TXSkills
- Attention to detail
- Positive attitude
- Professional and friendly
- Customer support
- Operational reporting
- Administrative support
- Inventory management
- Policy and procedure adherence
- Hiring and training
- Shipping and receiving
- Vendor engagement
- Excellent communication
- Team building
Accomplishments
Last 3 stores I worked at, we continuously would be top 3 or in sales out of the district. Stores ranged from $68 million - $75 million in sales YTD.
Certification
Forklift
Pacer
Order Picker
Reach Truck
Electric Ladder
Languages
Spanish
Native or Bilingual
Timeline
Operations Assistant Store Manager
The Home Depot
04.2007 - 03.2025
Education
University of Texas Pan-American