Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Laura Plowden

Kingwood,TX

Summary

Dynamic Operations Assistant Store Manager at The Home Depot with a proven track record in enhancing customer satisfaction and team performance. Skilled in inventory management and operational reporting, I fostered a positive work environment while implementing efficient procedures that minimized downtime, ultimately driving profitability and productivity. Excellent communicator dedicated to continuous improvement.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Operations Assistant Store Manager

The Home Depot
Houston, TX
04.2007 - 03.2025
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Collaborated with other departments to foster smooth operation of daily processes.
  • Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
  • Collaborated with cross-functional teams to achieve project goals within specified timelines.
  • Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
  • Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
  • Assisted in recruitment process, organizing interviews, and onboarding new staff to accelerate their integration into team.
  • Improved team morale and motivation by organizing regular feedback sessions and recognizing outstanding performances.
  • Managed inventory control, ensuring stock levels were maintained to support daily operations effectively.
  • Fostered culture of continuous improvement by organizing monthly review meetings to discuss operational challenges and solutions.
  • Supported financial operations by processing invoices and payments, maintaining accurate budget records.
  • Coordinated logistics for internal events, leading to successful team-building exercises and meetings.
  • Facilitated smoother communication between departments by setting up centralized information sharing platform.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.

Education

Education

University of Texas Pan-American
Edinburg, TX

Skills

  • Attention to detail
  • Positive attitude
  • Professional and friendly
  • Customer support
  • Operational reporting
  • Administrative support
  • Inventory management
  • Policy and procedure adherence
  • Hiring and training
  • Shipping and receiving
  • Vendor engagement
  • Excellent communication
  • Team building

Accomplishments

Last 3 stores I worked at, we continuously would be top 3 or in sales out of the district. Stores ranged from $68 million - $75 million in sales YTD.

Certification

Forklift

Pacer

Order Picker

Reach Truck

Electric Ladder

Languages

Spanish
Native or Bilingual

Timeline

Operations Assistant Store Manager

The Home Depot
04.2007 - 03.2025

Education

University of Texas Pan-American
Laura Plowden