Laura Poling

• Reviewed incoming documents and revised policies according to Underwriting guidelines.
• Requested necessary documentation to finalize underwriting processes.
• Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
• Contributed to team success by consistently meeting or exceeding productivity targets and quality standards.
• Verified policy accuracy and coordinated with departments to fulfill underwriting criteria.
• Earned consistent recognition and bonuses for exceptional efficiency.

Identifies issues using open ended probing questions, analyzing information, and providing solutions to support current policy holders and articulate product value.

• Proven ability to provide exceptional customer experience, resulting in positive customer feedback and compliments.
• Received frequent recognition and rewards for consistently exceeding team metrics and DRG involvement.
• Received Rising Star, Top performer, and Elite monthly recognition on multiple occasions for performing in the top 3-7% within CRM.
• Mentored 3 peers on topics ranging from on-boarding questions and concerns to performance metrics.
• Shared knowledge and expertise by presenting to my team with co-workers resulting in increased awareness and staff productivity.

Assisted customers with scheduling emergencies, maintenance, and other appointments using Field Ops.

• Collaborated with peers to create a script in which the company would use to encourage growth.
• Maintained 8-12 technician's schedules and appointments to adapt to company and customer needs.
• Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.

Oversaw 15-20 students in classroom and common areas to monitor, enforce rules and support lead teacher.

• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
• Assessed and assigned learning curriculums based on student needs.