Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Pollock

Dubuque,IA

Summary

Friendly and reliable professional with extensive experience in customer service and cash handling. Proven ability to train and mentor staff while maintaining high standards of cleanliness and safety. Recognized for exceptional time management and integrity, ensuring smooth operations during peak hours. With the ability to learn new scheduling and point-of-sale systems quickly.

Overview

9
9
years of professional experience

Work History

Cashier

J&J Consignment
10.2020 - Current
  • Processed customer transactions efficiently.
  • Scheduled consignment appointments.
  • Created displays for different items and furniture coming into the store.
  • Maintained accuracy in cash handling and register balancing during each shift.
  • Cleaning and maintaining the store and workspace.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Provided backup support for other areas in the store when needed.

Assistant Manager

Phoenix Theatres
12.2018 - 10.2022
  • Coordinated scheduling for staff as well as movie times.
  • Trained new employees on different roles and positions within the theater, also mentoring them in areas they may struggle.
  • Addressed customer questions and complaints.
  • Maintained daily cash drawers and safe counts before and after every cashiers shift.
  • Completed regular inventory counts and restocked as needed.
  • Oversaw daily operations to maintain a clean theater as well as filling in or helping during busy times.

Assistant Manager

Subway
08.2017 - 09.2018

• Assisted customers either by making food or answering questions and kept up with demand during peak hours.

• Prepped ingredients to prepare for the day and busy times.

• Ensured myself and other employees follow through with strict health and safety protocols.

• Maintained counts on inventory as well as stocking as needed.

• Kept a clean and well organized work area.

Education

High School Diploma -

Dubuque Senior High School
Dubuque, IA

Skills

  • Customer service and assistance
  • Work ethic and integrity
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Customer relations
  • Cash register operation

Timeline

Cashier

J&J Consignment
10.2020 - Current

Assistant Manager

Phoenix Theatres
12.2018 - 10.2022

Assistant Manager

Subway
08.2017 - 09.2018

High School Diploma -

Dubuque Senior High School
Laura Pollock