Laura Pugh
Sugar Tree,TN
Summary
I enhanced accountability and performance at Loves Travel Stop by empowering staff and refining processes. Skilled in customer service, my time at Dotties Marine improved my ability to manage sensitive data and communication with improvements in efficiency and organizational and verbal communication skills.
Overview
4
4
years of professional experience
Work History
Secretary
Dotties Marine
03.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Operations Manager
Loves Travel Stop
06.2020 - 02.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Na - Required
Munford High School
Munford, TN05.1998
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
Timeline
Secretary
Dotties Marine
03.2024 - Current
Operations Manager
Loves Travel Stop
06.2020 - 02.2024
Na - Required
Munford High School
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