LAURA PYBURN
Rossville,GA
Summary
Motivated Store Manager with more than 10 years of experience in leading all aspects of retail operations including customer retention, visual merchandising, P&L, and inventory management. Communicates objectives and visions clearly to shift managers and drives performance by building customer loyalty. Able to train, mentor, and develop promising staff into effective leaders.
Overview
1
1
Certification
16
16
years of professional experience
Work History
General Manager
Sonic
Chattanooga, Tn
10.2012 - Current
- Delivered store sales and financial objectives by improving restaurant operations and developing leaders.
- Increased involvement of business with local community by participating in outreach activities and programs.
- Forecasted business requirements, prepared operating budgets, approved expenditures and took measures to reduce overhead through strategic scheduling.
- Skillfully scheduled front and back of house staff by anticipating high volume traffic to deliver customer service levels in line with company standards.
- Organized and conducted pre-shift meetings to review specials, menu changes and counts.
- Managed food and supplies inventory to keep adequate levels for expected demands.
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention.
- Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations.
- Interviewed job applicants, processed new hire paperwork, and provided on-the-job training.
- Operated and maintained all food preparation machines and equipment.
AGM
Taco Bell
Fort Oglethorpe, Ga
07.2010 - 10.2012
- Organized and conducted pre-shift meetings to review specials, menu changes and house counts.
- Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations.
- Labeled products correctly with prices and use or sell-by dates.
- Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control.
- Enforced quality, safety and sanitation standards to keep the foodservice operation compliant.
- Trained and mentored food service works to achieve maximum team quality and efficiency.
- Inspected received food items to verify quality, quantity, and freshness of goods received.
Education
High School Diploma -
Chattanooga Valley High School
Flintstone, Ga05-1990
Skills
- Cost control and budgeting
- Performance evaluations
- Budgeting and cost control
- Operations oversight
- Financial management
- Staff hiring
- Time management
- Inventory control
- Employee training and development
- Manage operations
- Customer service
Certification
ServeSafe Certified
Timeline
General Manager
Sonic
10.2012 - Current
AGM
Taco Bell
07.2010 - 10.2012
High School Diploma -
Chattanooga Valley High School