Laura Rabourn
Oakdale,CA
Summary
Proven track record in enhancing customer experiences and streamlining operations, notably at Costco Wholesale Corp. Skilled in customer service and financial transactions accuracy, I excel in building customer loyalty and improving sales outcomes. Demonstrated ability to work with integrity, patience, and empathy, achieving significant efficiency improvements in fast-paced retail environments.
Overview
21
21
years of professional experience
Work History
Cashier
Costco Wholesale Corp
3801 Pelandale Ave
09.2009 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Assisted in the Optical Department with inputting customers prescriptions as well as recommending what best suits their needs for glasses.
Non Licensed Optician
LENSCRAFTERS, Luxottica Group
Modesto, CA
07.2003 - 09.2009
- Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patient.
- Conducted regular inspections of display cases to keep them clean and organized at all times for optimal presentation of merchandise.
- Maintained accurate financial records by diligently processing payments, issuing receipts, and balancing daily transactions.
- Dispensed and adjusted patients glasses
- Assisted Optometrist with pretesting patient as well as contacts lens training.
Education
Fine Arts
Evergreen Valley College
San Jose, CADiploma - General Education
Andrew Hill High School
San Jose, CA06.1996
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Cashier
Costco Wholesale Corp
09.2009 - Current
Non Licensed Optician
LENSCRAFTERS, Luxottica Group
07.2003 - 09.2009
Fine Arts
Evergreen Valley College
Diploma - General Education
Andrew Hill High School