Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Laura S. Raigoza

Herndon,VA
Laura S. Raigoza

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
years of professional experience

Work History

Mystic Paradise

Tourist Agent
01.2020 - 06.2020

Job overview

  • Offered not only a service but also a life experience to costumers by establishing positive relationships through an engaging conversation.
  • Created and managed social media campaigns to increase brand engagement.
  • Adopted customer feedback in process and system improvement initiatives.
  • Collaborated with design team to create visuals for various marketing campaigns.
  • Developed and sustained extensive database of contacts, helping future clients with networking.


Vivint Smart Home

Customer Service Agent
07.2020 - 11.2020

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Real Estate Office

Property Management Department
01.2021 - 08.2021

Job overview

  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Cultural Care

Administrative and Academic Support
09.2021 - 09.2022

Job overview

  • Tutored elementary school children in various subjects, such as mathematics, science, and English, to facilitate academic performance.
  • Organized, planned, and supervised daily activities, including sports, arts, dance, and play dates, to ensure emotional and social development.
  • Maintained updated records of children's progress, development, and overall well-being.

Education

University of Quindio
Armenia Colombia

Bachelor of Arts from Foreign Language Teacher Education
08.2020

University Overview

  • Professional Development: University teaching
  • Certificate in English Pronunciation for Careers.
  • Certificate in Social Media Content Creation and Personal Branding


Borough of Manhattan Community College of The City University of New York
New York, NY

04.2022

University Overview

  • Relevant Coursework: English Pronunciation For Careers & Social Media Content Creation and Personal Branding

Skills

Administrative support
Virtual assistance
Content creation
Customer service
Tutoring and academic support
Organization and planning
Record-keeping and data management
Communication in English and Spanish
Adaptability to new technologies and software
Multitasking and prioritization

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Administrative and Academic Support

Cultural Care
09.2021 - 09.2022

Property Management Department

Real Estate Office
01.2021 - 08.2021

Customer Service Agent

Vivint Smart Home
07.2020 - 11.2020

Tourist Agent

Mystic Paradise
01.2020 - 06.2020

University of Quindio

Bachelor of Arts from Foreign Language Teacher Education

Borough of Manhattan Community College of The City University of New York

Similar Profiles

CREATE PROFILE
Laura S. Raigoza