Summary
Overview
Work History
Education
Skills
Volunteer
VALUES
Timeline
Generic

Laura Reid

Cape Coral,FL

Summary

Proven Customer Service Manager with a track record of enhancing customer satisfaction at Walmart by innovatively resolving complaints and improving service processes. Skilled in cash handling and POS system operation, coupled with exceptional problem-solving abilities, ensuring a positive shopping experience and operational excellence.

Overview

13
13
years of professional experience

Work History

Customer Service Cashier

Family Dollar
09.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.

Customer Service Cashier

Dollar Tree Stores
05.2024 - 05.2024
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Answered product questions using knowledge of sales and store promotions.

Customer Service Cashier

Dollar Tree
09.2021 - 04.2023
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Customer Service Representative

Matts Custom Golf Carts
05.2019 - 12.2021
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Deli, Produce and Bakery

Walmart
05.2019 - 12.2021
  • Ensure compliance with health regulations related to food safety standards in accordance with local laws.

Customer Service Manager

Walmart
12.2011 - 06.2014
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Education

Associate of Science - Paralegal Studies

Maric College
Sacramento, CA
06-2004

GED -

Granada High
Livermore, CA
06-1983

Skills

  • Customer Satisfaction
  • Cash Handling and Management
  • Customer Complaint Resolution
  • POS System Operation
  • Merchandise Restocking
  • Problem-Solving
  • Cleaning and Sanitizing
  • Refunds and Exchanges

Volunteer

Fraternal Order of the Eagles Member 2024 to present.

VALUES

  • Patience and Empathy
  • Work Ethic and Integrity
  • Reliability and Punctual
  • Professional and Respectful

Timeline

Customer Service Cashier

Family Dollar
09.2024 - Current

Customer Service Cashier

Dollar Tree Stores
05.2024 - 05.2024

Customer Service Cashier

Dollar Tree
09.2021 - 04.2023

Customer Service Representative

Matts Custom Golf Carts
05.2019 - 12.2021

Deli, Produce and Bakery

Walmart
05.2019 - 12.2021

Customer Service Manager

Walmart
12.2011 - 06.2014

Associate of Science - Paralegal Studies

Maric College

GED -

Granada High

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Laura Reid