Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Richardson

HARRISON

Summary

Experienced team member with a proven track record at Optimum Communications. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven ability to handle multiple tasks effectively and efficiently Ready to tackle new challenges with dedication and enthusiasm.



Overview

22
22
years of professional experience

Work History

Field Service Coordinator

Optimum Communications
11.2022 - 06.2025
  • Managed manpower for 11 markets-in house and business partners
  • Ensured coverage for days out/time off
  • Balanced routes
  • Keyed SROs/TCs for field techs
  • Monitored commercial installs, new installs, fiber installs
  • Worked daily/weekly reporting
  • Placed/monitored/received orders for tech tools/uniforms
  • Assisted with researching escalations
  • Participated in daily calls/meetings
  • Assisted team members with special projects






Logistics Specialist

Optimum Communications
05.2018 - 11.2022
  • Tracked supply and equipment inventory quantities to maintain necessary levels
  • Coordinated incoming and outgoing shipments
  • Managed inventory levels
  • Oversaw orders from purchase order to delivery to invoicing
  • Ensured techs and retail stores had needed equipment
  • Processed and tested all returned equipment
  • Worked daily reporting
  • Participated in daily calls/meetings

Retail Sales Associate IV

Optimum Communications
01.2003 - 05.2018
  • Provided customer service and sales
  • Processed transactions using point-of-sale systems
  • Developed strong relationships with repeat clients
  • Worked with team members to meet and exceed monthly sales targets consistently
  • Consistently met personal sales goals
  • Trained new employees
  • Processed customer payments
  • Handled customer complaints
  • Worked daily reporting
  • Participated in daily/weekly calls and meetings

Education

Hiawatha High School
Hiawatha, KS

Associate of Arts -

Highland Community College
Highland KS

Bachelor of Science - Education

Kansas State University
Manhattan, KS

Skills

  • Scheduling coordination
  • Telephone communication
  • Team leadership
  • Detail oriented
  • MS office experience
  • Teamwork
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Dependable and consistent

Timeline

Field Service Coordinator

Optimum Communications
11.2022 - 06.2025

Logistics Specialist

Optimum Communications
05.2018 - 11.2022

Retail Sales Associate IV

Optimum Communications
01.2003 - 05.2018

Hiawatha High School

Associate of Arts -

Highland Community College

Bachelor of Science - Education

Kansas State University