Summary
Overview
Work History
Education
Skills
Timeline
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Laura Rivera

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations across various roles at Ventura County Sheriff's Office and Ottavios Italian Restaurant. Excelled in customer service and effective multitasking, significantly improving guest engagement and operational efficiency. Skilled in staff training and complaint resolution, demonstrating exceptional communication and a team-oriented approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level orthodontic receptionist position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Hostess

Ottavios Italian Restaurant
11.2021 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

Sheriff Senior Records Specialist

Ventura County Sheriff's Department
03.2014 - 03.2018
  • Prepared legal documents for the extradition of wanted subject from out of county and state facilities.
  • Prepared travel arrangements for sworn personnel and prisoners during extraditions.
  • Ventura County Sheriff's Office liaison for out of county/ state law enforcement agencies reference the processing of extraditions.
  • Partnership with the Ventura County District Attorney's Office.
  • Assisted the extradition deputy obtaining signed extradition waivers from court judges.
  • Updated sex registration database ensuring those in the database had current registrations.
  • Prepared payroll documents for data entry.

Management Assistant

Ventura County Sheriff's Office
01.2013 - 03.2014
  • Management assistant assigned to the Courts Sheriff's Captain
  • Created and updated records and files to maintain document compliance.
  • Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Prepared and charted data and metrics for detailed status reports.
  • Prepared and entered payroll documents for approximately 80 staff members.

Sheriff's Central Inmate Records Technician II

Ventura County Sheriff's Office
04.2007 - 01.2013
  • Searched, retrieved, and provided confidential criminal record information to authorized personnel.
  • applied booking procedures, including questioning persons who have been arrested to obtain and record personal, demographic, and related information, and inventoried inmate property and money to be deposited in the inmate account.
  • initiated inmate records, entered arrests, booking and release information into computer, reviewed warrants, and other court and legal documents to verify that they were accurately completed and booking information is within legal guidelines and procedures.
  • provided information to the public and coordinated jail visiting.
  • received and recorded inmate funds received for inmates from the public.
  • Updated inmate records with current court information, ensured new information is accurate, and contacted court staff when errors were discovered.
  • Assisted public and private attorneys, bail bonds personnel and law enforcement officers at the reception window.


Education

High School Diploma -

Adolfo Camarillo High School
Camarillo, CA
06.1999

Skills

  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Customer service expertise
  • Exceptional communication
  • Payment Processing
  • Complaint Handling
  • Reservation coordination
  • Warm and Friendly
  • Attention to Detail
  • Team Player
  • Flexible and Adaptable
  • Reliable and Trustworthy
  • Staff Training
  • Payroll and data entry

Timeline

Hostess

Ottavios Italian Restaurant
11.2021 - Current

Sheriff Senior Records Specialist

Ventura County Sheriff's Department
03.2014 - 03.2018

Management Assistant

Ventura County Sheriff's Office
01.2013 - 03.2014

Sheriff's Central Inmate Records Technician II

Ventura County Sheriff's Office
04.2007 - 01.2013

High School Diploma -

Adolfo Camarillo High School

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Laura Rivera