Laura Rivera
Jensen Beach,FL
Summary
Results-driven Healthcare Support Professional with over a decade of experience supporting patients, providers, and insurance carriers in fast-paced medical environments. Expert in referral processing, authorization management, and high-volume call handling with 99% data accuracy. Combines operational efficiency with compassionate patient service while maintaining full regulatory compliance.
Overview
10
10
years of professional experience
Work History
Referral and Appointment Coordinator
Pearl Optum/VACCN
Remote
02.2021 - 10.2024
- Entered and maintained referral and appointment data with 99% accuracy, supporting timely patient care.
- Managed 70+ inbound calls daily from patients and healthcare providers, resolving scheduling, referral, and eligibility inquiries.
- Delivered high-quality customer service by responding promptly and professionally to patient and provider concerns.
- Coordinated appointments across multiple departments and facilities to ensure continuity of care.
- Maintained strict compliance with HIPAA, safeguarding confidential medical and financial information.
Front Desk Receptionist
Diabetes and Endocrinology Assoc
Decatur, GA
07.2020 - 02.2021
- Handled 35+ calls per day, assisting patients with scheduling, referrals, and general inquiries.
- Performed front desk operations including appointment scheduling, referral entry, and patient check-in.
- Balanced and reconciled cash drawers daily, ensuring accurate financial transactions.
- Provided a welcoming, professional first point of contact for patients and visitors.
Procedure and Authorization Coordinator
Gastro Health
Boca Raton, FL
05.2014 - 06.2020
- Managed 50+ daily calls and faxes, coordinating procedures and patient communications.
- Scheduled appointments and medical procedures with careful attention to documentation accuracy.
- Obtained insurance authorizations and medical clearances from multiple carriers, reducing delays in patient care.
- Verified patient information and insurance details to ensure compliance and billing accuracy.
Lead Front Desk Receptionist
MCCI
Boca Raton, FL
06.2014 - 05.2016
- Managed 40+ calls daily, assisting patients and providers with scheduling and inquiries.
- Supported daily front desk operations including phone coverage, appointment scheduling, and patient flow.
- Assisted with administrative tasks such as filing, copying, and maintaining medical records.
- Contributed to a smooth, organized clinical environment through strong multitasking and communication skills.
Education
High School Diploma -
Coral Springs HighSchool
Coral Springs, FL06-1997
Skills
Bilingual
Referral & Authorization Processing
Medical Scheduling & Care Coordination
High-Volume Call Management (50–70 calls daily)
Insurance Verification & Eligibility Review
(EMR): mednet, eClinicalWorks, Cerner (HSRM)
Microsoft Office Suite (Word, Excel, Outlook)
Languages
Spanish
Native or Bilingual
Timeline
Referral and Appointment Coordinator
Pearl Optum/VACCN
02.2021 - 10.2024
Front Desk Receptionist
Diabetes and Endocrinology Assoc
07.2020 - 02.2021
Lead Front Desk Receptionist
MCCI
06.2014 - 05.2016
Procedure and Authorization Coordinator
Gastro Health
05.2014 - 06.2020
High School Diploma -
Coral Springs HighSchool